Stefan Taseski

Hotel Concierge Executive

• Acted as the primary liaison between hotel guests and the DMC, promoting and selling tours, excursions, transfers, and bespoke travel experiences.
• Delivered personalized concierge services by understanding guest preferences and recommending suitable activities, attractions, and packages.
• Achieved daily and monthly sales targets by upselling high-value experiences and maximizing revenue per guest.
• Coordinated with internal operations, suppliers, and tour guides to ensure seamless booking, confirmation, and execution of services.
• Managed reservations, ticketing, and last-minute requests while maintaining high service standards under pressure.
• Built strong relationships with hotel staff to generate referrals and increase desk visibility and bookings.
• Handled guest inquiries, complaints, and service recovery professionally to ensure customer satisfaction and repeat business.
• Maintained accurate records of bookings, payments, and reporting using internal systems and CRM tools.
• Stayed updated on local attractions, events, and tourism trends to provide relevant and up-to-date recommendations.
• Ensured compliance with company policies, service standards, and financial procedures.

• Manage a large amount of inbound and outbound calls. Generate sales leads, and making sales calls. Meet customer service team sales targets and call handling quotas. Identify and assess customer's needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. Handling all the Yas Island assets such as Etihad Arena, Ferrari World, Warner Brothers, Yas Water World and Sea World Abu Dhabi. Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction. Maintained extensive expertise of local events, attractions and tourist hotspots to prove information to guests.

• Managing a team of 10-20 frontline colleagues to include them on their job training, daily attendance, grooming, coaching, appraisals and personal development plans
• Schedule, break and if required rotate colleagues fairly to ensure a smooth operation
• Coach and discipline colleagues in a fair and consistent manner to motivate and improve performance
• Ensure that all the safety rules and procedures are being always adhered
• Motivate and inspire line colleagues to keep their heads up in both good and bad times in the department
• Handle complaints of the guests as well of the frontline colleagues
• Supervising opening and closing of the stores at the appropriate timing
• Arranging and maintaining product displays with approval, stock shelves (refill) and take product inventory
• Receive and ensure accuracy of items received
• Conduct scheduled spot checks and physical inventory.

• Greeting/welcoming the guests in a warm and friendly manner, to ensure a smooth and efficient operation in the Retail Department in relation to the company core process thus directly impacting on the delivery of the experience
• The position sells branded merchandise souvenirs and photo products to guests by using a computerized cash register
• Ensure the store is well stocked and clean
• Assists guests with queries
• Assists and advises using variety of selling skills, products knowledge and demonstrating service enhancing behaviour.

• Knowledge of various exercises related to muscle development, weight loss, stamina and power building, handling gym inductions for the new members, planning personal exercise programs, and conducting basic fitness assessments, ability to design weekly workout plans depending on the individual needs, and suggesting appropriate diet to the clients for improving stamina and strength, signed new members up to join the club, filled out paper work, and collected money, skilled in taking regular exercise sessions for 10+ members in a batch, and providing appropriate instructions during the workout.