Stefania Salis
Dubai
Summary
Highly creative and skilled industry professional with experience covering multiple industries ranging from Hospitality and Property management to the Logistics and Fintech industry. Leveraging strengths in International Relations to add value to companies Business Development, Key Account and CRM functions, coupled with a sound foundation in Operations and Project Management.
Strong interpersonal skills to position self as an organization brand ambassador with a responsibility to develop domestic and overseas client relationships with a strategic mindset to capture/retain business in global and dynamic markets through a deeply rooted customer oriented and problem solving attitude, accompanied by an international exposure.
Overview
9
9
years of professional experience
Work History
Customer Acquisition Manager
Mamo Pay
11.2023 - Current
- Managed the full sales cycle from lead generation and qualification through contract negotiation and closing, driving significant revenue growth for the company.
- Within the first quarter, quickly established expertise in the fintech industry, conducting ongoing competitor analysis to identify emerging trends, potential market disruptions, and strategic opportunities.
- Leveraged data analytics tools (e.g., Looker) and CRM (e.g., Pipedrive) to extract actionable insights, optimize lead scoring, and personalize outreach, resulting in a 10% increase in conversion rates across all lead sources.
- Closed deals generating an average of over AED 1 million in monthly revenue, achieving a 4x return on customer acquisition cost (CAC).
Deutsche Post DHL Group
Regional Key Account Specialist
01.2022 - 10.2023
- Regional Key Account Management for European Industrial Projects sector clients in Oil & Energy, Power and Engineering, Procurement and Construction sub verticals, reporting directly to the Regional Vice President
- Driving growth in strategic supply chain partnerships by acting as trusted advisor to senior executive management
- Lead Liaison between clients and country management desks across MEA region on negotiations and escalation management.
- Strong interpersonal skills to develop trusted customer relations, acting as a the main point of contact and voice of the Customer across departments within the region
- Rapidly developed knowledge of the industry and internal stakeholders to facilitate coordination across Sales, Marketing, Operations departments on a regional level.
- Operated basic Marketing tasks such as internal social channel web page development, content creation for Customer events and regional conferences
- Sourcing/Data pulling and report via analysis channels and CRM tools: EIC, ABiQ, Salesforce
- Business travels across the region for customer relations management and business development
Italian Industry & Commerce Office UAE
Commercial Projects Manager
06.2021 - 12.2021
- Achieved a promotion from Internship to Full Time employee in under one year
- Led Business Development projects for Italian FMCG, Fashion & Retail, Engineering and trading companies in the GCC
- Management of 250+ small/medium multi-industry Italian accounts', responsible for their exposure and positioning within the GCC market, via promotional campaigns and events.
- Increased awareness and visibility of the chamber by organizing, collaborating and promoting local Italian companies via events in the UAE market.
- Responsible to manage project charter documents (Timelines, Resources and stakeholder management) of ongoing projects
- Monitored the team performance responsible to conduct market research & analysis reports for management
- Responsible for the management of social media marketing content of the Chamber, supervising the execution and editing the webpage content, institutional magazines, translations, supplier relations announcements, email and telemarketing.
Italian Industry & Commerce Office UAE
Business Development Intern
09.2020 - 05.2021
- Team member involved in growth and retention of businesses initiatives
- Team member responsible for: market analysis, webpage management, institutional magazine, translations, email and telemarketing, business development support and relationship with suppliers
- Lead liaison and coordinator of B2B meetings between Italian and local companies
Sweet Home Sardinia
Property Management Specialist
03.2020 - 08.2020
- Part time Property Management Specialist in Holiday Homes rental industry, working seasonally from April to September
- Managed 40+ Holiday homes for property owners and clients, acting as main point of contact for issue resolution and general management
- Customer Service management for property hand overs
- Onboarding management of new properties
- Managed all bookings and employees shifts.
Fox Mooring - Sea Company S.R.L, Porto Cervo
Back Office Coordinator
05.2019 - 09.2019
- Responsible for super yachts mooring services and docking scheduling
- Main contact with customers for any commercial, operational and safety management
- Led and directed operation team to address the customer requests and issues within tight deadlines in high demand and fast-paced atmosphere.
Barbagia Insoltia S.n.c.
Senior Coordinator
05.2018 - 10.2018
- Organizing and coordinating tours and events by planning of logistics, catering, agendas and road trips arrangements
- Responsible for updating system information and paperwork filing
- CEO calendar, meeting, agenda management
- Basic banking and bookkeeping tasks.
Biriola.com
Vacation Rental Property Manager Assistant
06.2016 - 09.2016
- Responsible for bookings and main point of contact to the customers
- Providing 24/7 assistance and collaborating with other businesses to provide multiple services
- Responsible for the employees shifts and performance as well as quality of the overall service, successfully obtaining excellent reviews.
Education
No Degree - Digital Marketing & E-Commerce Prof. Certificate
Google
Coursera09.2023
Bachelor - Economics And Management of Tourism
Università Degli Studi Di Sassari
12.2021
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La Laguna University
Santa Cruz De Tenerife
02.2020
DIPLOMA - Humanistic Studies, Foreign Cultures And Languages
DI MATURITÀ LINGUISTICA – Liceo Classico Linguistico G. Asproni
07.2017
OGT - undefined
Sycamore High School
06.2016
Skills
- International Relations
- Commercial Management
- Project Management
- Consultancy
- Intermediary / Brokering
- Operations Management
- Account Management
- Customer Centricity
- Team Leadership & Collaboration
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
French
Intermediate (B1)
Timeline
Customer Acquisition Manager
Mamo Pay
11.2023 - Current
Deutsche Post DHL Group
Regional Key Account Specialist
01.2022 - 10.2023
Italian Industry & Commerce Office UAE
Commercial Projects Manager
06.2021 - 12.2021
Italian Industry & Commerce Office UAE
Business Development Intern
09.2020 - 05.2021
Sweet Home Sardinia
Property Management Specialist
03.2020 - 08.2020
Fox Mooring - Sea Company S.R.L, Porto Cervo
Back Office Coordinator
05.2019 - 09.2019
Barbagia Insoltia S.n.c.
Senior Coordinator
05.2018 - 10.2018
Biriola.com
Vacation Rental Property Manager Assistant
06.2016 - 09.2016
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La Laguna University
Santa Cruz De Tenerife
DIPLOMA - Humanistic Studies, Foreign Cultures And Languages
DI MATURITÀ LINGUISTICA – Liceo Classico Linguistico G. Asproni
OGT - undefined
Sycamore High School
No Degree - Digital Marketing & E-Commerce Prof. Certificate
Google
Bachelor - Economics And Management of Tourism
Università Degli Studi Di Sassari
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