Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Stefanie Yator

Stefanie Yator

Dubai

Summary

Experienced hospitality professional with over five years in customer service and front desk operations. Skilled at delivering premium guest experiences, resolving concerns swiftly, and maintaining operational efficiency. Proven ability to manage high-pressure situations with professionalism, contributing to revenue growth and service excellence. Seeking new opportunity to bring customer-centric mindset, attention to detail, and commitment.

Overview

7
7
years of professional experience

Work History

Meetings & Events Executive

Radisson Blu Dubai Deira Creek
02.2025 - Current
  • Excellent in planning and executing seamless events and meetings, managing logistics, budgets, and vendors while ensuring exceptional service and brand alignment.
  • Managed venue, labor and technical efforts of internal and external partners to successfully execute [Number] events per year.

Front Desk Agent

Wyndham Dubai Deira
02.2021 - 02.2025
  • Delivered outstanding guest service by managing reservations, check-ins, and inquiries with precision and warmth.
  • Supported night audits and prepared revenue reports to ensure operational accuracy.
  • Handled high-pressure scenarios with composure, ensuring compliance with brand and safety standards.
  • Used strong interpersonal skills to resolve guest issues promptly while maintaining a luxury service experience.
  • Contributed to team success by offering flexibility, attention to detail, and a commitment to delivering first-class hospitality.

Waitress

Kentucky Fried Chicken
02.2019 - 02.2021
  • Provided first-point assistance to customers, ensuring fast, courteous, and accurate service.
  • Ensured smooth order dispatch and maintained service flow aligned with operational protocols.
  • Collaborated with supervisors to resolve service challenges, enhance guest satisfaction, and streamline efficiency.

Waitress

Shangrila Mactan Resort and Spa
07.2018 - 01.2019
  • Company Overview: 5-star luxury resort
  • Delivered high-standard dining service, enhancing guest satisfaction in a 5-star luxury resort.
  • Anticipated guest needs, assisted with food & beverage service, and maintained brand-quality service delivery.
  • Ensured compliance with hygiene and safety protocols in all guest interactions.
  • 5-star luxury resort

Education

Bachelor of Science - Hotel & Restaurant Management

Our Lady of Triumph Institute of Technology
Ozamiz City Philippines
10-2018

Skills

  • Exceptional Customer Service
  • Complaint Resolution Skills
  • Time Management
  • Multitasking Under Pressure
  • Team Collaboration
  • Conflict Resolution
  • Culturally aware
  • Guest Focused Attitude
  • Reservations System
  • Front Desk Operations

References

  • Wahaj Ahmed, +971503318791, wahaj.ahmed@wyndhamddubaideira.com
  • Bryan Saveret, +971558249488, bryan.saveret@radissonblu.com

Languages

English
Upper intermediate (B2)
Tagalog
Bilingual or Proficient (C2)
Spanish
Elementary (A2)

Timeline

Meetings & Events Executive

Radisson Blu Dubai Deira Creek
02.2025 - Current

Front Desk Agent

Wyndham Dubai Deira
02.2021 - 02.2025

Waitress

Kentucky Fried Chicken
02.2019 - 02.2021

Waitress

Shangrila Mactan Resort and Spa
07.2018 - 01.2019

Bachelor of Science - Hotel & Restaurant Management

Our Lady of Triumph Institute of Technology

Similar Profiles

CREATE PROFILE
Stefanie Yator