Stefano Pauluzzi
Dubai
Summary
I am a hospitality professional with more than ten years of demonstrated experience, having worked collaboratively in diverse teams spanning Europe, the Middle East, and China. Throughout my career, I have held various managerial roles with InterContinental Hotels Group, Kempinski Hotels, and since January 2023, Kerzner International, which includes Atlantis, One&Only, Rare Finds, and SIRO. Being part of the Global Operations Team, I oversee the Quality aspects of the entire group, focusing on enhancing Guest Experience, and creating successful quality assurance strategies and processes within the portfolio. Amidst the challenges posed by the Covid-19 pandemic, I had temporarily transitioned to the Logistics field and obtained a Master’s Degree in Supply Chain Management, which helped me acquire the cross-corporate skills required to highly perform in my current role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
GLOBAL QUALITY MANAGER
KERZNER INTERNATIONAL
01.2023 - Current
- Head of Quality for Kerzner Group which includes the following brands: Atlantis, One&Only, Rare Finds, SIRO
- I am accountable for Quality Assurance (including training on Brand Standards and Systems) and Guest Satisfaction metrics for the group. I actively liaise with other departments to enhance our processes. Throughout my mandate, we have increased our portfolio GRI by 0.5 % compared to 2022 and we have achieved all our Forbes KPI for the year,
- I have actively contributed to the Corporate Task Force overseeing the launch of five new properties in the portfolio. My responsibilities encompassed leadership in Quality Assurance, coordination of Guest Simulations Feedback programs, facilitation of data collection, and implementation of Systems and Brand Standard training. These properties include Atlantis the Royal (February 2023), Bab Al Shams (February 2023), One&Only Aesthesis (November 2023), One&One One Za’abeel (January 2024), and SIRO One Za’abeel (February 2024).
LOGISTICS CONSULTANT
BRIDGESTONE EMEA
04.2022 - 12.2022
- Warehouse Management, Stock Management, Sales Order Management, Production Planning, Budget Control, Data analysis.
SHIPPING CONSULTANT
FEREST SHIPPING SRL
09.2020 - 03.2022
- Managing the operations in the frame of a Shipping Agency specialized in Brokerage, Customs Clearance, and Shipping arrangements.
FRONT OFFICE MANAGER
INTERCONTINENTAL NECC
03.2018 - 06.2020
- I led the Front Office team of 46 people acting Front Office Manager to be officially given the title in January 2020
- Accountable for Budget Management, Quality Assurance, Customer Satisfaction, Loyalty Recognition, Club Lounge HACCP protocols, Environmentally Friendly Strategies
- Achieving all KPI for 2 years in a row while increase the guest satisfaction by 2.5% from 87.50% to 90%.
ASSISTANT FRONT OFFICE MANAGER
INTERCONTINENTAL JING’AN
07.2017 - 02.2018
- I led the Guest Experience team while assisting the Front Office Manager to guide a team of 56 people enhancing the overall Guest Satisfaction metrics by 2 points percentage compared to the 2015 results (85.50% vs
- 83.50%).
GUEST RELATION MANAGER
INTERCONTINENTAL SHANGHAI JING’AN
07.2016 - 06.2017
- I managed the Guest Relations Team qualifying myself for the role of Loyalty Champion within the property, increasing Loyalty Recognition by 5% percentage compared to the previous year.
FRONT OFFICE SUPERVISOR
JUMEIRAH AT ETIHAD TOWERS
01.2016 - 06.2016
FRONT OFFICE AGENT
INTERCONTINENTAL DOHA
10.2014 - 12.2015
MANAGEMENT TRAINEE
KEMPINSKI HOTEL YINCHUAN
04.2013 - 09.2014
- I acted as Housekeeping Supervisor for 6 months and Front Office Duty Manager for 1 year.
Trainee
TECNOCASA - REAL ESTATE AGENCY
01.2010 - 12.2010
Education
Master’s Degree - Supply Chain Management
ROME BUSINESS SCHOOL
Rome10.2022
Master’s Degree - Hotel Management
LES ROCHES MARBELLA
Marbella10.2013
Bachelor’s Degree - Political, Organizational And Economic Sciences
UNIVERSITY OF BOLOGNA
Bologna02.2011
Skills
- Lean Six Sigma
- Microsoft Office (Advanced)
- Opera
- SAP ERP
- Adobe Reader Pro
- People Management
- Business Administration
- Accounting
- Quality Assurance
- Process Improvements
Certification
- Lean Six Sigma Master Black Belt: in progress, completion March 2024
- Lean Six Sigma Green Belt, 2023
- Microsoft Excel LinkedIn Skill Assessment badge, 2022
- Leading Others Certification, 2019
- Chinese Language Certificate, 2018
- Cross Training in Finance, 2015
- Cross Training in Reservations, 2015
- Customers focus Online Courses, 2015
Additional Information
Nationality: Italian
Date of birth: 12 March 1988
Languages
English
Spanish
Italian
Timeline
GLOBAL QUALITY MANAGER
KERZNER INTERNATIONAL
01.2023 - Current
LOGISTICS CONSULTANT
BRIDGESTONE EMEA
04.2022 - 12.2022
SHIPPING CONSULTANT
FEREST SHIPPING SRL
09.2020 - 03.2022
FRONT OFFICE MANAGER
INTERCONTINENTAL NECC
03.2018 - 06.2020
ASSISTANT FRONT OFFICE MANAGER
INTERCONTINENTAL JING’AN
07.2017 - 02.2018
GUEST RELATION MANAGER
INTERCONTINENTAL SHANGHAI JING’AN
07.2016 - 06.2017
FRONT OFFICE SUPERVISOR
JUMEIRAH AT ETIHAD TOWERS
01.2016 - 06.2016
FRONT OFFICE AGENT
INTERCONTINENTAL DOHA
10.2014 - 12.2015
MANAGEMENT TRAINEE
KEMPINSKI HOTEL YINCHUAN
04.2013 - 09.2014
Trainee
TECNOCASA - REAL ESTATE AGENCY
01.2010 - 12.2010
Master’s Degree - Supply Chain Management
ROME BUSINESS SCHOOL
Master’s Degree - Hotel Management
LES ROCHES MARBELLA
Bachelor’s Degree - Political, Organizational And Economic Sciences
UNIVERSITY OF BOLOGNA
- Lean Six Sigma Master Black Belt: in progress, completion March 2024
- Lean Six Sigma Green Belt, 2023
- Microsoft Excel LinkedIn Skill Assessment badge, 2022
- Leading Others Certification, 2019
- Chinese Language Certificate, 2018
- Cross Training in Finance, 2015
- Cross Training in Reservations, 2015
- Customers focus Online Courses, 2015
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