Steffi Fernandes
Sharjah
Summary
Results-driven professional with extensive experience at Air Liquide, excelling in records management and customer support. Proven ability to optimize document workflows and enhance data accessibility, leading to improved operational efficiency. Strong communication skills and a collaborative approach foster effective team dynamics and successful project outcomes.
Overview
8
8
years of professional experience
Work History
Document Controller
Air Liquide - Dubai
08.2023 - 01.2025
- Oversaw due dates and deadlines, facilitating on-time or early delivery of all documents
- Optimized document archive and file server containing approved documents to enhance ease of traceability and access
- Verified accuracy and completeness of documents to pinpoint deficiencies and propose corrective measures
- Facilitated inbound and outbound document processes through effective sorting and logging practices.
Oversaw file archival and information retrieval, improving data management.
Generated accurate work orders to support operational needs.
Optimized document workflows, enhancing overall productivity. - Established and managed user accounts while ensuring proper document routing for approvals and training.
Organized document revisions and tracked changes to maintain accuracy throughout processes. - Formatted digital files, physical documents, and work requests to adhere to company policies.
Sales Coordinator
Adghal Oilfield Supplies LLC - Dubai
09.2020 - 06.2023
- Set up appointments with potential and current customers to promote new products and services. Compiled client profiles and uploaded data to operating system
- Addressed customer inquiries by remaining informed on market and industry trends while identifying innovative solutions to challenges
- Recorded thorough sales and customer information in CRM software, revising database frequently to deliver outstanding service
- Developed documents outlining recommended courses of action to support upper management in complex decision-making issues
Associate – Business Operations
Accelya Managed Services- Dubai
12.2018 - 01.2021
- Audit accounting data, refund claims, process/calculate check requests, debit/credit memos, journal vouchers, etc.
- Coordinated timely resolution of accounting discrepancies, engaging external contacts as required.
- Circulate and archive month-end closing statistics reports.
- Undertook various tasks and projects as directed by immediate manager to facilitate attainment of department's objectives and business goals.
HR Assistant
Arabian Ocean Services L.L.C- Dubai
03.2017 - 05.2018
- Executed thorough documentation of human resources records to ensure compliance with regulations.
- Reviewed and screened applicant resumes to identify qualified candidates. Optimized work structure through regular updates of job requirements and job descriptions for positions.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Sourcing, reviewing, and sorting of CVs sent in by job applicants. Executing pre-employment background checks on applicants.
- Conducted reviews of staff monthly vacation reports for accuracy and adherence.
Planned and coordinated engaging HR presentations and training sessions for staff development.
Facilitated visa application processes, including cancellations and transfers, to improve efficiency.
Receptionist Cum Administration
Bloomindales Al Tayer Group - Dubai
10.2016 - 07.2017
- Actively listened to customers' requests, confirming full understanding before addressing concerns. Resolved disputes and established beneficial agreements among the involved parties.
- Used coordination and planning skills to achieve results according to schedule. Enhanced customer satisfaction by addressing unique product or service challenges.
- Surpassed set goals through efficient task prioritization and a robust work ethic.
Created and updated management rota to streamline employee scheduling and resource allocation. - Deliver essential information and guidance to callers while directing calls to appropriate personnel within office environment
- Dealt with queries from internal and external customers professionally and efficiently. Generating hourly sales reports, in conjunction with closing and opening reports for stores.
Education
BBA - Human Resources And Finance
Birla Institute of Technology - RAK
A Level - Commerce
Cambridge International School - Dubai
O Level - IGCSE - Science
The Westminster School - Dubai
Skills
- Customer support
- Records management
- Office administration
- Communication management
- Data entry
- Communication skills
- Team collaboration
Languages
Konkani
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Personal Information
DOB: August 26, 1993
Visa Status: Husband's Sponsorship
Timeline
Document Controller
Air Liquide - Dubai
08.2023 - 01.2025
Sales Coordinator
Adghal Oilfield Supplies LLC - Dubai
09.2020 - 06.2023
Associate – Business Operations
Accelya Managed Services- Dubai
12.2018 - 01.2021
HR Assistant
Arabian Ocean Services L.L.C- Dubai
03.2017 - 05.2018
Receptionist Cum Administration
Bloomindales Al Tayer Group - Dubai
10.2016 - 07.2017
BBA - Human Resources And Finance
Birla Institute of Technology - RAK
A Level - Commerce
Cambridge International School - Dubai
O Level - IGCSE - Science
The Westminster School - Dubai
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