Stella IHIRWE
Dubai,United Arab Emirates
Summary
A dedicated professional with a strong ability to remain calm under pressure, demonstrating exceptional problem-solving and communication skills. Proven expertise in team building, fostering collaborative environments that drive success. Committed to leveraging these competencies to achieve organisational goals and contribute to long-term growth.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Guest service agent
Emaar Hospitality Group
Dubai, United Arab Emirates
02.2026 - Current
- Provided high-quality customer service for enhanced guest experience.
- Improved guest satisfaction through prompt, courteous service, ensuring a welcoming environment.
- Utilised strong communication skills to resolve guest queries and issues, enhancing overall experience.
- Managed emergency situations calmly and effectively calmly and efficiently, prioritising safety of guests.
- Supported team in maintaining cleanliness standards across hotel and Residence, contributing to positive guest impressions.
Front desk agent
Fairmont Hotel and Resorts
Ajman, United Arab Emirates
02.2023 - 02.2026
- Ensured smooth check-ins and check-outs for optimal guest experience.
- Delivered first class customer care through polite, professional service.
- Assisted guests with luggage for enhanced comfort and ease.
- Provided hotel information for guest convenience.
- Provided timely wake-up calls to guests
Education
Diploma - Hospitality And Tourism Managment
Davis College Akilah Campus
Kigali / Rwanda 07.2019 - 02.2021
Bachelor of Hospitality Managment - Hospitality Managment
Learners Education
United Arab Emirates 02.2026 -
Skills
- Calm under pressure
- Problem-solving
- Customer service
- Communication skills
- Team building
Languages
English
Fluent
French
Fluent
Russian
Intermediate
Certification
Certificate of employee of the Month
Certificate of First Aid
Timeline
Guest service agent
Emaar Hospitality Group
02.2026 - Current
Bachelor of Hospitality Managment - Hospitality Managment
Learners Education
02.2026 -
Front desk agent
Fairmont Hotel and Resorts
02.2023 - 02.2026
Diploma - Hospitality And Tourism Managment
Davis College Akilah Campus
07.2019 - 02.2021