Stella Karomo
Dubai
Summary
Experienced airport operations and customer service professional skilled in baggage handling, sortation, ground operations, logistics, and administration. Safety-conscious and detail-oriented, with strong communication skills and proven ability to work effectively with diverse teams while maintaining operational and service standards in fast-paced environments.
Overview
1
1
Language
6
6
years of professional experience
Work History
ADMIN ASSISTANT
Aramex
Dubai, UAE
01.2023 - Current
- Coordinated daily administrative and logistics activities to ensure timely processing of shipments and accurate documentation, supporting overall operational efficiency.
- Coordinated with drivers, warehouse teams, customers and internal departments to support smooth daily operations.
- Monitored shipment status and followed up on delays, discrepancies and operational issues.
- Resolved customer and internal enquiries promptly, escalating issues to supervisors to ensure effective communication.
- Maintained precise records and reports to ensure compliance with company procedures, contributing to streamlined operations.
- Prepared daily reports and maintained accurate documentation for operational activities.
- Assisted with workload coordination and prioritisation to meet daily operational deadlines.
- Worked effectively in a fast-paced logistics environment, maintaining accuracy, safety and attention to detail.
Airport Baggage Operations Experience
Bahrain International Airport
Manama, Bahrain
11.2020 - 11.2022
- Supervised baggage handling and sortation, ensuring timely loading, offloading, transfer, arrival and departure operations.
- Facilitated efficient manual baggage handling to ensure quick turnaround times. while maintaining safe working practices.
- Ensured compliance with airport SOPs, safety standards and operational requirements.
- Conducted pre-shift safety briefings, allocated duties and monitored team performance to maintain high operational standards.
- Coordinated with customer service, ground-handling and airport teams to facilitate seamless operations and enhance passenger experience.
- Worked efficiently under strict operational timelines in a fast-paced airport environment.
- Conducted equipment checks and reported defects, safety concerns and operational issues.
- Prepared accurate shift reports, operational records and handover information.
- Demonstrated flexibility and reliability while working rotating shifts, weekends and public holidays.
Education
Certificate - Customer Service Training
Alison
Alison01-2022
High School - Kenya Certificate of Secondary Education (KCSE)
Murera High School
Kenya01-2018
Skills
- Customer Service & Passenger Assistance
- Communication, Teamwork & Problem Solving
- Microsoft Office & Data Entry
- Baggage Handling & Sortation
- Ground Handling & Airport Operations
- Team Supervision & Task Coordination
- Safety Briefings & SOP Compliance
- Logistics & Shipment Coordination
- Shift Reporting & Documentation
- Equipment Inspection & Issue Escalation
Languages
English
Proficient
C2
Timeline
ADMIN ASSISTANT
Aramex
01.2023 - Current
Airport Baggage Operations Experience
Bahrain International Airport
11.2020 - 11.2022
Certificate - Customer Service Training
Alison
High School - Kenya Certificate of Secondary Education (KCSE)
Murera High School