Stellah Mukelabai Lutangu

Airline

• Assist passengers with self-service check-in kiosks.
• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or.
• Cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers as needed through arrival and check in processes including support for.
• Passengers with special requirements such as unaccompanied minors (UM), VIP passengers.
• And passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and quarantine as required.
• Comply with Standard Operating Procedures (SOP’s).
• Operate computers and specialist equipment such as air-bridge, scanners and airline specific.
• Software.
• Produce work-related documentation when required.
• Always maintain standard of safety and security Achievements:.
• Drive customer satisfaction and ensure that service standards increase.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Handled calls to address customer inquiries and concerns
• Demonstrated respect, friendliness and willingness to help wherever needed
• Successfully maintain clean, valid driver's license and access to reliable transportation.

Logistics Freight & Forwarding

• Summarized role:.
• Coordinated with manufacturers, wholesalers, and independent agents in promotion of products.
• Attended regular meetings and business seminars to enhance knowledge in selling.
• Ensured that scheduled shipments of products are posted on bulletin board.
• Negotiated with current costumers and introduced new plastic products.
• Conducted cold visits to prospects to increase customer base.

Sales & marketing

• Coordinated with manufacturers, wholesalers, and independent agents in promoting products.
• Attended regular meetings and business seminars to enhance knowledge in selling.
• Ensured that scheduled shipments of products are posted on bulletin board.
• Negotiated with current costumers and introduced new plastic products.
• Conducted cold visits to prospects to increase customer base.
• Coordinated paperwork and inspections required for each type of building to keep workflows running smoothly and to avoid backlog.