STEPHANIE NAZARETH
Karachi
Summary
Dedicated and hardworking professional with a strong attention to detail and a goal-oriented mindset. Proven track record in sales, marketing, and customer service roles, demonstrating exceptional interpersonal skills and a commitment to exceeding customer expectations. Skilled in building and maintaining relationships, identifying customer needs, and delivering tailored solutions to achieve business objectives. Possesses a proactive approach to problem-solving and a passion for driving results. Eager to leverage my experience and skills to contribute to a dynamic team and drive organizational success. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Assistant Vice President
Legend Desk
11.2023 - 04.2024
- Drive global growth and success through strategic planning, market analysis, and relationship-building
- Develop and execute sales strategies to capitalize on new market opportunities
- Foster strong client and partner relationships to enhance business partnerships
- Collaborate with sales teams to align efforts with organizational goals
- Optimize performance in international markets through effective sales strategies and team coordination.
- Handled administrative systems to assist senior leadership and over staff members
- Hired and managed [Number] new managers to drive business growth
Senior Manager
Astrik Digital
03.2023 - 11.2023
- Lead and oversee the company's global sales initiatives as Senior Manager of International Sales
- Develop and implement strategic sales plans to drive revenue growth
- Identify new market opportunities and nurture relationships with international clients and partners
- Collaborate closely with sales teams to ensure alignment with organizational goals
- Drive revenue growth in international markets through effective sales strategies and relationship building.
- Increased customer satisfaction with timely project deliveries and seamless communication
- Improved team performance by providing comprehensive training and fostering a collaborative work environment
Senior Manager
T Curve
10.2021 - 03.2023
- Demonstrated a strong ability to drive sales and meet targets as a Sales Executive
- Promoted to Assistant Manager, where leadership and strategic planning skills were honed
- Contributed to the company's growth and success in the international market
- Advanced to Senior Manager of International Sales, leading and overseeing global sales initiatives
- Developed strategic plans and drove revenue growth in international markets.
Project Manager
Abtach
01.2021 - 09.2021
- Oversee and coordinate global sales projects for successful execution as Project Manager of International Sales
- Collaborate with cross-functional teams to develop project plans, set timelines, and allocate resources
- Monitor progress and analyze market trends to identify opportunities for sales growth in international markets
- Implement strategies to drive sales growth, manage stakeholder communications, and resolve project issues
- Deliver results that align with organizational objectives.
Resolution Management Executive (Floor Supervisor)
The Resource Group (Ibex)
11.2016 - 01.2021
- Answer inbound calls and provide assistance to customers
- File claims and follow up with customers and repair centers
- Perform troubleshooting on Computers and Televisions over the phone
- Handle escalated customers and resolve issues according to company policy
- Assist agents and provide guidance on various queries.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices
Receptionist
Sana Travels
05.2016 - 10.2016
- Answer multi-line telephones and assist callers
- Deal with clients regarding ticketing offers
- Schedule meetings for staff and directors
- Note employee attendance on a daily basis.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
Education
Masters in Business Administration -
Iqra Universtity
Karachi, Pakistan06.2024
Bachelors in Business Administration -
Iqra Universtity
Karachi, Pakistan12.2023
Intermediate -
St. Joseph's College for Women
Karachi, Pakistan06.2016
Matriculation - Computer Science
St. Josephs convent
Karachi, Pakistan06.2014
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- Typing WPM: 90
- Ability to work collaboratively as part of a team
- Problem-Solving
- Leadership
- Meticulous attention to detail
- Excellent organizational skills
- Poised under pressure
- Customer Relations
- Employee engagement
- Customer Communication
- Customer Interaction
Hobbies and Interests
- Reading
- Singing
- Web browsing
- Social Working
- Travel
- Dance Instructor
Languages
English
Bilingual or Proficient (C2)
Urdu
Upper intermediate (B2)
Timeline
Assistant Vice President
Legend Desk
11.2023 - 04.2024
Senior Manager
Astrik Digital
03.2023 - 11.2023
Senior Manager
T Curve
10.2021 - 03.2023
Project Manager
Abtach
01.2021 - 09.2021
Resolution Management Executive (Floor Supervisor)
The Resource Group (Ibex)
11.2016 - 01.2021
Receptionist
Sana Travels
05.2016 - 10.2016
Masters in Business Administration -
Iqra Universtity
Bachelors in Business Administration -
Iqra Universtity
Intermediate -
St. Joseph's College for Women
Matriculation - Computer Science
St. Josephs convent
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