Stephany Delmotte
Brussels
Summary
Skilled management professional with a proven track record in organizing, communicating, and problem-solving. Highly experienced in providing comprehensive support to executives, managing schedules, and coordinating projects to drive efficiency and effectiveness. Known for fostering team collaboration and consistently delivering results. Adaptable to changing needs and recognized for reliability. Proficient in Microsoft Office Suite, project management software, and various administrative support functions.
Overview
11
11
years of professional experience
Work History
Senior Business Management Assistant (Freelancer)
UCB Biopharma – Brussels (MSI Pharma)
07.2023 - Current
- UCB - Digital Technology Patient Solutions Department
- Financial management tasks
- Creation of Purchase Order
- Budget management for IT team (Opex – Capex)
- First interface between the IT Finance controller and the ITLT members
- Analysis of (Opex – Capex)monthly reports
- Holding of (Opex – Capex) dashboards and reporting to the IT controller and the ITLT
- Accruals management
- Invoices and suppliers management
- Administration, communication & organization:
- Administrative assistance to business processes and related projects, activities, tools and procedures in an independent way
- Project management and communication
- Travel arrangements, Agenda, meetings, events
- Organization of Team/Department events
- Miscellaneous like Order of catering, Mobile expenses, ..
Project Assistant and Admin Support (Freelancer)
Equans - Fabricom
06.2020 - 07.2023
- Projects: Automation and Maintenance at GSK
- Forecast of budget and evolution of different projects for the coming years (Excel and SAP reports)
- Financial status report on projects with quarterly management reviews
- Creation of share points for the team with excel databases, flows and power apps to facilitate management and communication in the team
- Managing database for consultants, technicians and evaluate needs
- Liaison and Go-To contact person for clients (needs, accounting, problem solving)
- Business review meetings with clients, monthly: financial status and follow-up on various actions (financial recovery, new resources, anticipating future needs)
- Solution analysis to improve team activity on various projects
- Completed multiple tasks simultaneously to optimize project completion.
- Great autonomy via Homeworking (Covid)
- Flexibility and availability for PM
- Holiday backup for PM’s
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Handled administrative duties, filing, and errands.
- Monitored and reported on project risks and proposed solutions.
- Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
Consultant @ Solar Turbines Europe S.A.
Unique Careers - Outsourcing
02.2019 - 12.2019
- Administrative support for a team of6 field technicians
- Reporting to USA management through Office365 channels
- Planning and schedule of travels, trainings and agenda for the team
- Office management and cost reduction on team expenses
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
Self-employed Travel Agent
Stephany Travel
04.2015 - 12.2019
- Launching of new business on my own: market study, budget forecast, marketing management, prospecting of clients, setting up of website, social medias, managing of new offers to attract new clientele
- Organization of trainings for colleagues on website, social media, SEO, newsletter and creation of excel client database
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
Executive Assistant
Orthodocs Laboratories SPRL
12.2015 - 11.2018
- KPI analysis past and current + forecast for upcoming year
- Organization and presentation of bi-annual stakeholder’s meeting and review meetings with clients
- Project development (implementation of new website for B2C online shopping)
- Day-to-day analysis of figures and constant research of new suppliers, new contracts and new ideas (new formulas with innovative ingredients, exclusivity in Belgium)
- Accounting and invoicing, report to external accountant
- HR for a6 person team (2 employee,4 workers) + recruitment
- Marketing and communication (social media, website, mailings, fairs and prospection)
- Organized and coordinated conferences and monthly meetings.
- Improved office efficiency by implementing new filing systems and document management processes.
Customer Service
Groupolitan travel
01.2015 - 04.2015
- Customer services – complaint management (500 per week) – bookings – follow-up (cancellations, modifications) – relations with suppliers (airlines, hotels, rental cars, activities)
- Implementation of new ERP (Servico)
- KPI on complaints and sales
- Used excellent customer service skills in addressing passengers' needs.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Streamlined order processing for faster customer service and increased satisfaction.
Overseas Rep.
Thomas Cook GDM
03.2014 - 10.2014
- Customer services – complaint management – upselling (rental cars, activities, excursions) – relations with suppliers (hotels, buses, airport, activity companies)250-500 guests per week dispatched through 22 hotels
- Developed culturally sensitive marketing materials, resulting in stronger connections with target audiences abroad.
- Identified new business opportunities by conducting thorough market research and analysis of overseas trends.
- Managed administrative tasks for firm partners and associates.
- Collected and prepared pre-trial discoveries, records and evidence displays.
Education
Master of Science - Management in Tourism
Université Libre De Bruxelles
Brussels05-2014
Bachelor of Arts - Ancient History
Université Libre De Bruxelles
Brussels06-2012
Skills
- Office365
- Sharepoint
- Flow, Forms
- Relationship building
- Customer engagement
- Administrative tasks
- Adobe Illustrator
- SAP
- Client relationships
- Business communications
- Lead generation
- Time management
Languages
French
English
Dutch
Timeline
Senior Business Management Assistant (Freelancer)
UCB Biopharma – Brussels (MSI Pharma)
07.2023 - Current
Project Assistant and Admin Support (Freelancer)
Equans - Fabricom
06.2020 - 07.2023
Consultant @ Solar Turbines Europe S.A.
Unique Careers - Outsourcing
02.2019 - 12.2019
Executive Assistant
Orthodocs Laboratories SPRL
12.2015 - 11.2018
Self-employed Travel Agent
Stephany Travel
04.2015 - 12.2019
Customer Service
Groupolitan travel
01.2015 - 04.2015
Overseas Rep.
Thomas Cook GDM
03.2014 - 10.2014
Master of Science - Management in Tourism
Université Libre De Bruxelles
Bachelor of Arts - Ancient History
Université Libre De Bruxelles
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