STEPH ANNOR DANKWA
Dubai,United Arab Emirates
Summary
Friendly and outgoing bartender with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Certified in customer relations service.
Overview
1
1
year of professional experience
Work history
Bartender
Social Distrikt Dubai
Dubai, United Arab Emirates
11.2022 - Current
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Completed end-of-day cleanup to reset bar for next day.
- Input orders into register, calculated bills and collected payments.
- Supported serving staff with fast, accurate beverage preparation.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Displayed products on shelves and displays to encourage purchases.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Education
Certificate of Higher Education - Arts and geography
08.2018
Skills
- Beer, wine and cocktail service
- Training and development
- Safe serving knowledge
- Marketing and sales experience
- Inventory control
- Verbal communication
- Outstanding customer service
Languages
English
Upper intermediate
B2
Timeline
Bartender - Social Distrikt Dubai
11.2022 - Current
College of Education, Ghana. - Certificate of Higher Education, Arts and geography
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