Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEPHEN BAIDOO

Dubai

Summary

Professional hospitality worker with strong background in bar management. Proven ability to enhance guest experiences, manage inventory, and maintain clean, organized workspace. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for reliability, strong communication skills, and welcoming demeanor.

Overview

6
6
years of professional experience

Work History

Bar Steward

Kempinski Hotel
02.2023 - Current
  • Worked closely with kitchen staff to facilitate smooth communication between front-of-house and back-of-house teams.
  • Developed a strong rapport with regular patrons, fostering loyalty and increasing repeat business.
  • Reduced waste by accurately tracking product usage and efficiently utilizing available resources.
  • Assisted in training new team members on proper procedures, ensuring consistency in service quality.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Answered customers' questions, recommended items, and recorded order information.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
  • Checked guests' identification before serving alcoholic beverages.
  • Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
  • Adhered to strict cleanliness standards within the bar area, minimizing potential health hazards or violations.

Bar Steward

Ramadan Hotel
01.2022 - 01.2023
  • Worked closely with kitchen staff to facilitate smooth communication between front-of-house and back-of-house teams.
  • Assisted in training new team members on proper procedures, ensuring consistency in service quality.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
  • Developed a strong rapport with regular patrons, fostering loyalty and increasing repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Implemented safety protocols for staff, minimizing workplace injuries and maintaining compliance with regulations.
  • Adhered to strict cleanliness standards within the bar area, minimizing potential health hazards or violations.
  • Reduced wait times by optimizing bartender schedules based on peak periods of business activity.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.

Bar Waiter

Movenpick Hotel
03.2019 - 11.2021
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Exceeded daily sales targets consistently through effective upselling strategies and personalized service.
  • Increased bar revenue by upselling premium beverages and promoting special offers.
  • Maintained clean and organized bar area.
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Assisted with bartending duties during high-volume shifts.
  • Anticipated guest needs and provided proactive service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Communicated with guests to record orders and assess needs.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.

Education

High School Diploma -

Saint Stephen Day Senior High School
Abuakwa, Ghana
06-2009

Skills

  • Order taking
  • Menu development
  • Upselling strategies
  • Beverage preparation
  • Hygiene standards
  • Bar layout design
  • Communication
  • Workplace safety

Languages

English
Advanced (C1)
French
Beginner (A1)

Timeline

Bar Steward

Kempinski Hotel
02.2023 - Current

Bar Steward

Ramadan Hotel
01.2022 - 01.2023

Bar Waiter

Movenpick Hotel
03.2019 - 11.2021

High School Diploma -

Saint Stephen Day Senior High School

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STEPHEN BAIDOO