Stephen Kyei
Sharjah
Summary
Dynamic and results-oriented professional with extensive experience at Sharjah International Airport, adept in passenger assistance and problem-solving. Demonstrated ability to enhance customer loyalty through exceptional service, leveraging interpersonal communication and multitasking proficiency. Proven track record in improving service delivery and operational efficiency, embodying professionalism and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Ground Staff Member
Sharjah International Airport
12.2024 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Assistant
Ricardo Wholesale & Retail Enterprise
06.2019 - 01.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Graduate Certificate - Passenger Ground Service Agent
Blue Ocean Co-operation
Dubai,UAE11.2024
Skills
- Passenger assistance
- Multitasking proficiency
- Language proficiency
- Security awareness
- Strong work ethic
- Lean principles
- Process documentation
- Safety procedures
- Team collaboration
- Time management
- Interpersonal communication
- Adaptability
- Organizational skills
- Goal setting
- Self motivation
- Problem-solving abilities
- Problem-solving
- Attention to detail
- Continuous improvement
- Team building
- Analytical thinking
- Stress analysis
- Professionalism
- Active listening
Languages
English
Upper intermediate (B2)
Timeline
Ground Staff Member
Sharjah International Airport
12.2024 - Current
Sales Assistant
Ricardo Wholesale & Retail Enterprise
06.2019 - 01.2021
Graduate Certificate - Passenger Ground Service Agent
Blue Ocean Co-operation
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