Stephen Mwangi
Dubai,United Arab Emirates
Summary
Organised, dependable and always ready to take on greater responsibilities to meet team goals. I am looking to work in an environment that is dynamic, challenging and rewarding. One that can give me an opportunity to utilize my acquired skills, apply academic knowledge and learn more.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
Work history
Concierge Agent/ Doorman
Sailors Address Hotel
01.2023 - 09.2024
- Greeting and welcoming guest upon arrival to the hotel Handle guest inquiries and requests promptly and efficiently, ensuring a positive guest experience
- Assisting guests with booking reservations for dining, and other services
- Handling guest inquiries and requests promptly and efficiently, ensuring a positive guest experience
- Providing directions and maps to local destinations
- Provide information on local tours and attractions and make arrangements for guided tours if requested
- Communicating guest needs and preferences to other hotel departments to ensure seamless service
- Working closely with the front desk, housekeeping, and other departments to enhance the guest experience
- Maintaining an organized and inviting concierge desk or area
- Keep brochures, maps, and other informational materials available and up-to-date
- Addressing and resolving guest complaints or issues in a professional and timely manner
- Escalate more complex issues to the appropriate manager when necessary
- Keeping records of guest preferences and special requests to personalize future stays
- Ensure that returning guests receive the same high level of service tailored to their previous experiences.
Administrative Manager
Juuema Junior school
01.2020 - 01.2022
Administrative Assistant (Part time)
Juuema Junior school
01.2018 - 01.2019
Education
Kenya Certificate of Primary Education (K.C.P.E) -
Githumu Academy School
01.2001 - 12.2011
Kenya Certificate of Secondary Education (K.C.S.E) - undefined
Itaaga Secondary School
01.2012 - 12.2016
Diploma in Front Office Operation and Administration - undefined
ICS College
01.2017 - 12.2019
Skills
- Calm under pressure
- Team building
- Communication skills
- Problem-solving
- Leadership
Personal Information
- Gender: Male
- Nationality: Kenyan
- Religion: Christian
- Visa status: Tourist
HOBBIES/ INTERESTS
- Reading
- Having nature walk
- Listening music
- Traveling
Timeline
Concierge Agent/ Doorman
Sailors Address Hotel
01.2023 - 09.2024
Administrative Manager
Juuema Junior school
01.2020 - 01.2022
Administrative Assistant (Part time)
Juuema Junior school
01.2018 - 01.2019
Diploma in Front Office Operation and Administration - undefined
ICS College
01.2017 - 12.2019
Kenya Certificate of Secondary Education (K.C.S.E) - undefined
Itaaga Secondary School
01.2012 - 12.2016
Kenya Certificate of Primary Education (K.C.P.E) -
Githumu Academy School
01.2001 - 12.2011
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