Stephen Mwangi
Dubai
Summary
A hardworking, self-motivated hospitality professional in both sales and restaurant. Equipped with a range of skills such as flexibility, teamwork, communication and organizational skills. My aim is to provide professional service at all times and maintain company standards to ensure guest and team satisfaction Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waiter
The Greenroom Restaurant
04.2023 - Current
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted specials or upsold items to increase average check amount.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Intern and Technician
STOMM TECH LTD
02.2021 - 08.2022
- I was proficient in utilizing a wide range of Apple products including Mac computers and associated software applications
- Experienced in troubleshooting and resolving technical issues related to Apple products, including hardware malfunctions and software glitches
- In-depth understanding of macOS and iOS operating systems, with the ability to navigate and customize settings to optimize user experience
- Prioritized tasks in order of urgency to create positive shopping experience for customers
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information
- Built relationships and maintained regular contact with customers to support continuous satisfaction
Education
Certificate of Higher Education - Computer Programming
MAHANAIM COLLEGE
Nairobi, Kenya01.2023
High school diploma -
KAHUGUINI BOYS HIGH SCHOOL
Kiambu , Kenya01.2020
Skills
- Call handling
- Multitasking ability
- Friendly customer service
- PC and Mac proficient
- Adaptability
- Clean and tidy nature
- Decision-making
- Team collaboration
- Multitasking and prioritisation
Languages
English
Swahili
Hobbies and Interests
- Swimming
- Football
- Video games
- Travelling
Timeline
Waiter
The Greenroom Restaurant
04.2023 - Current
Sales Intern and Technician
STOMM TECH LTD
02.2021 - 08.2022
Certificate of Higher Education - Computer Programming
MAHANAIM COLLEGE
High school diploma -
KAHUGUINI BOYS HIGH SCHOOL
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