STEPHEN NYAMUNYA
Dubai
Summary
Dedicated and proactive professional committed to delivering exceptional guest experiences. Possesses excellent organizational skills and the ability to connect with individuals, focusing on creating memorable interactions that exceed expectations. Eager to contribute to an organization that fosters skill development and offers growth opportunities while enhancing service quality. Aiming to leverage expertise to positively impact lives through dedicated service and support.
Overview
14
14
years of professional experience
Work History
Kids Club Counselor
One and Only One Zaabeel
02.2024 - Current
- Prepare welcome amenities for guest upon arrival in the hotel
- Created weekly duty schedules for team members.
- Compiled daily report and sent to department head.
- Coordinate with other departments for smooth daily operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained stock of items required for kids' activities by inventorying and ordering new stock such as paints, toys and crayons.
- Maintained accurate safety and attendance records.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Offered assistance to parents filling out registration forms to obtain necessary details of child.
- Involved children constructively in play activities to assist emotional, physical and intellectual development.
- Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
- Created new and fun activities to drive enthusiasm for children.
- Served as a mentor to new staff members, providing training on policies, procedures, and best practices for working with children.
Travel Agent
Mwathi Tours and Travel
01.2020 - 01.2024
- Arranged transportation, accommodations, and itineraries for diverse travelers.
- Collaborated with travel consultants from various agencies to assemble holiday packages.
- Promoted holiday packages through travel agents, online platforms, brochures, and social media campaigns.
- Collecting, evaluating and responding (as appropriate) to customer feedback visiting resorts to ascertain.
- Maintained detailed records of all bookings and expenses, supporting accurate billing and reporting processes.
- Developed strong vendor relationships to ensure access to the best travel options available for clients.
- Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
- Set up hotels, and ground transportation for individuals and groups.
- Participated in professional development opportunities to stay current on industry trends and enhance skill set, ultimately providing even better service to clients.
Guest Activities
Atlantis The Palm
01.2018 - 10.2020
- Scheduled movies, entertainment, and other special events.
- Fostered positive, energetic environment, leading to increased participation in group events.
- Engaged residents through events, small groups, and personal attention.
- Led team meetings to brainstorm innovative activity ideas, keeping program dynamic and engaging.
- Sourced new entertainment options, diversifying activities calendar to maintain high interest levels.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
A Life Guard in Aqua Venture
Atlantis the Palm
01.2015 - 01.2017
- Monitored resort guests to maintain safety.
- Monitored safety of guests at water park and pool.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved team coordination with effective communication during emergency situations.
- Provided first aid during emergencies, aiding in wellbeing of individuals on premises.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
- Enhanced visitor experience by offering assistance and ensuring secure environment.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
Trans Guard LLC Data Encoder
Emirates Engineers
01.2014 - 01.2015
- Entering the most appropriate message given (Cabin and Tech log pages) to the Ultra Main system.
- Verify that the information entered in the physical page matches that display in the Ultra Main
- Filling/Sorting/Stamping/Scanning
- Provided administrative and clerical support to Type staff.
- Completed daily data back-up to secure records.
Trans Guard LLC Aircraft Cleaner
Emirates Airlines
01.2012 - 01.2013
- Arranged transportation, accommodations, and itineraries for diverse travelers.
- Collaborated with travel consultants from various agencies to assemble holiday packages.
- Promoted holiday packages through travel agents, online platforms, brochures, and social media campaigns.
- Collecting, evaluating and responding (as appropriate) to customer feedback visiting resorts to ascertain.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Maintained high levels of professionalism while working under tight deadlines during peak travel seasons.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Increased overall effectiveness of cleaning team through active participation in regular process improvement discussions.
Education
Some College (No Degree) - Tourism And Travel Management
German Institute Of Professional Studies
KenyaSome College (No Degree) - German Language
Geothe Institute
KenyaMavoko Secondary School
Kenya12.2007
Kitengela Ebenezer junior Academy
12.2003
Skills
- Computer literate
- Highly responsible and strong leadership skills
- Able to work under no/minimum supervision
- Good communication skills in German, Swahili, and English in written and verbal
- A fast learner and able to multitask
- Ambitious and team worker
- Hardworking, disciplined, and diligent
Timeline
Kids Club Counselor
One and Only One Zaabeel
02.2024 - Current
Travel Agent
Mwathi Tours and Travel
01.2020 - 01.2024
Guest Activities
Atlantis The Palm
01.2018 - 10.2020
A Life Guard in Aqua Venture
Atlantis the Palm
01.2015 - 01.2017
Trans Guard LLC Data Encoder
Emirates Engineers
01.2014 - 01.2015
Trans Guard LLC Aircraft Cleaner
Emirates Airlines
01.2012 - 01.2013
Kitengela Ebenezer junior Academy
Some College (No Degree) - Tourism And Travel Management
German Institute Of Professional Studies
Some College (No Degree) - German Language
Geothe Institute
Mavoko Secondary School