STEPHEN MBAYAKI WANYANDE
Dubai,UAE
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated Customer Service Representative with over five years of customer service experience within dynamic, fast-paced environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
7
7
years of professional experience
Work history
Customer Service Agent
EMIRATES POST GROUP
Dubai
12.2020 - Current
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Managed over 100 customer calls per day
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Acted as first point of contact for customer issues and queries.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
Concierge
Atana Hotel
Dubai, UAE
12.2017 - 11.2020
- Provided guests with keys and directions to room locations.
- Managed to attend to more than 50 guests per day.
- Provided guests with lists of upcoming activities and events.
- Maintained tidy work area to promote cleanliness and quality standards.
- Transported luggage to and from rooms to accommodate guests.
- Greeted guests and managed check-in and check-out procedures.
- Answered and transferred calls to designated recipients.
- Delivered consistently excellent customer service to guarantee positive company experiences.
Office Assistant
Maple Leaf LLC
Dubai, UAE
01.2017 - 12.2017
- To ensure a high standard of personal appearance and hygiene at all times
- To ensure cleanliness and orderliness is maintained in assigned areas
- To respond to any changes in the office function as dictated by the company
- Clean and sanitize office furniture
- Report any maintenance problems and/or safety hazards
- Ensure uniform and personal appearance is clean and professional
- Welcome and acknowledge all guests according to company standards
- Offered prompt solutions to maintain customer satisfaction.
- Acted as first point of contact for customer issues and queries.
Education
Intellectual Property Rights department in Dubai Customs - counterfeit and contraband goods
Dangerous goods and lithium batteries -
Ring Up Computer Centre Certificate in Computer Applications - undefined
2010
K.C.S. E Certificate -
2008
Skills
- Shipment tracking
- Internal department communication
- Exceptional communicator
- Client engagement
- Team player
- Microsoft Word
- Advanced product knowledge
- LiveAgent
- Query management
Additional Information
- Visa Status : Employment, transferable UNITED ARAB EMIRATES
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Service Agent - EMIRATES POST GROUP
12.2020 - Current
Concierge - Atana Hotel
12.2017 - 11.2020
Office Assistant - Maple Leaf LLC
01.2017 - 12.2017
DUBAI CUSTOMS - Intellectual Property Rights department in Dubai Customs, counterfeit and contraband goods
UPU-UNITED POSTAL UNION - Dangerous goods and lithium batteries,
- Ring Up Computer Centre Certificate in Computer Applications,
Navakholo High School - K.C.S. E Certificate,