Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephin James

Stephin James

Bur-Dubai

Summary

E-commerce Expertise: Skilled in customer experience optimization, inventory management, and vendor coordination to drive business growth and operational efficiency. Digital Marketing & Content Creation: Experienced in designing data-driven digital marketing campaigns and producing compelling web content to enhance brand visibility and sales. Analytical & Problem-Solving Skills: Strong ability to analyze data, identify growth opportunities, and solve problems with attention to detail and effective time management.

Overview

5
5
years of professional experience

Work History

E-commerce Specialist

White Cloud International Trading LLC
Baniyas,Deira
01.2022 - Current

Amazon Vendor & DF Specialist (Jan 2022 – Jul 2023)

  • Identified customer needs by analyzing metrics and industry trends.
  • Conducted gap analysis to enhance retail selection and address market demands.
  • Created authoritative product knowledge to support customer and business needs.

Amazon Seller, FBA & Seller Flex

  • Managed and optimized new product listings, including paid search campaigns.
  • Analyzed sales, performance metrics, competitive listings, and pricing strategies.
  • Delivered exceptional customer service, addressed feedback, and implemented recommendations to improve customer satisfaction.
  • Researched market trends and competition to adjust logistics and pricing strategies effectively.

Noon Seller & FBN Specialist

  • Optimized product listings using advanced keyword research and knowledge of Noon algorithms.
  • Monitored account health metrics and implemented strategies to maintain top performance.
  • Conducted competitor analysis to identify growth opportunities and high-margin SKUs.
  • Managed FBN shipments, advertising campaigns, and stock replenishments to ensure product visibility and availability.

Retail Sales Assistant

Thomson Trading Agencies
Ernakulam,India
06.2020 - 12.2021

A Retail Sales Assistant with 1 year of experience has developed key skills in customer service, sales techniques, and store operations. They are proficient in:

  • Customer Service: Handling inquiries, resolving issues, and providing recommendations.
  • Sales: Upselling, cross-selling, and closing sales.
  • Product Knowledge: Understanding product features and stock management.
  • Merchandising: Organizing products and maintaining store displays.
  • Teamwork: Collaborating with colleagues and managers.

Education

Bachelor of Science - Computer Science

Shree Venkateshwara HiTech Engineering College
Tamil Nadu
05-2020

Skills

  • E-commerce Platforms: Amazon (FBA, Seller Flex), Noon (FBN)
  • Tools: MS Excel, Digital Advertising Consoles
  • Languages: English, Hindi, Malayalam, Tamil
  • Working Under Pressure
  • Problem-solving skills
  • Communication skills
  • Proficiency Levels for Leadership
  • Additional Skills: Data analysis, time management,inventory planning

Timeline

E-commerce Specialist

White Cloud International Trading LLC
01.2022 - Current

Retail Sales Assistant

Thomson Trading Agencies
06.2020 - 12.2021

Bachelor of Science - Computer Science

Shree Venkateshwara HiTech Engineering College
Stephin James