STEPHY PAUL

• Prepare authentic SEO optimized content for the website, blog posts and social media posts for the clients
• Perform Keyword-research and gather information around the most suitable keywords

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Managed the website, social media platforms and other online presence of the company including the e-commerce update of the website
• Handled customer service by dealing with complaints, organizing stock and answering customer questions
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Maintained positive customer relationships by responding quickly to customer service inquiries
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

• Developed authentic SEO-optimized contents for client websites, blogs, newsletters, brochures etc
• Optimized and repaired corporate website contents based on SEO technology
• Assisted in Implementing Google Campaigns and SEO for various types of websites
• Spearheaded production of page content such as visuals and text copy to meet project specifications
• Collected, defined and translated user requirements into project designs and implementation plans

Entri is an EduTech startup which provides assistance in the preparation of competitive exams via online platforms.

• Warm calling the customers and counsel them on the various aspects of the app
• Provided a supportive link between external customers and internal operations
• Analyzed the response of customers and presented them to the internal team for the potential drawbacks or/and opportunities
• Analyzed overall client performance and recommended the reassessment of specific plan goals
• Maintained the customer records with the effective use of CRM

• Done the research and prepared blog posts based on the various topics that were given
• Analyzed fellow intern's works and communicated suggestions across the group
• Achieved 'Best Intern Award' during the internship period