STEVAN VUGDELIJA
Jadaf,UAE
Summary
Dynamic and charismatic professional with a passion for service excellence and strong communication skills. Demonstrates developed interpersonal skills, effectively engaging with diverse customers and colleagues. A proactive team player known for problem-solving abilities, quick skill acquisition, and attention to detail. Highly flexible and available for work on short notice, aiming to leverage these strengths in a customer-focused role.
Overview
18
18
years of professional experience
Work history
Purser
Emirates Airline
Dubai
2023.10 - 2026.08
- Being a role model to the cabin crew throughout motivational and inspirational leadership.
- Lead, manage and inspire my team to consistently deliver Emirates Fly Better promise in line with Emirates hospitality strategy.
- Promote the Emirates brand with pride and play a key role in ensuring safety, security and service standards are met.
- Passionately infusing Emirates hospitality through my personality, positive attitude, conversation and interactions across all touch points of the customer onboard experience.
- Guiding and empowering my team to take ownership in promoting positive, personalized and long lasting customer memories and loyalty.
SEP (Safety and Emergency Procedures) Part Time Trainer
Emirates Airline
Dubai
2016.04 - 2025.06
- Performing a key role in shaping the next generation of Emirates award winning cabin crew.
- Ensuring they role model the highest safety standards while effectively performing in service and hospitality.
- Passionately inspiring new employees to effectively understand how their future role aligns with the expectation of the Emirates leading brand.
- Provide objective, constructive verbal and written feedback based on learner performance and evaluation outcomes.
- Guide learners through practical skills, ensuring understanding, competency and confidence.
Concierge
6-16 W 77 Street Cooperation
New York, NY
2008.09 - 2011.10
- Demonstrate excellent customer service orientation toward tenants to uphold building’s image.
- Greet and assist tenants entering and leaving the building; foster positive impression of the establishment.
- Diplomatically and effectively resolve tenants grievances/problems.
- Built relationships with tenants by being concerned with their total satisfaction.
- Ensure safety and comfort of tenants and their guests.
- Assist tenants with luggage, handle and route mail as well as other deliveries.
- Noted for keeping work areas clean and well organized.
Education
Bachelor of Science - Architecture
College of Civil Engineering and Surveying
Belgrade, SerbiaSkills
- Developed interpersonal skills, having dealt with diversity of customers, and personality types
- Contagious charisma paired with friendly and outgoing personality
- Passionate for service excellence with strong communicational skills
- Team player, able to engage, inspire and establish professional rapport with colleagues
- Problem solver who acquires new skills quickly and pay close attention to details
- Highly flexible, willing and available to work on a short notice
Timeline
Purser
Emirates Airline
2023.10 - 2026.08
SEP (Safety and Emergency Procedures) Part Time Trainer
Emirates Airline
2016.04 - 2025.06
Concierge
6-16 W 77 Street Cooperation
2008.09 - 2011.10
Bachelor of Science - Architecture
College of Civil Engineering and Surveying