Positive team player with knack for problem-solving and clear communication. Well-versed in technical troubleshooting and customer relationship management. Dedicated to enhancing customer satisfaction and ensuring seamless support experiences.
Overview
24
24
years of professional experience
Work History
Customer Support Engineer
Bell
06.2015 - 10.2024
Entry into service for various EMEA customers including assembly & field support
All Overhaul Power Plants at OEM (Teardown Reports & Cost Estimate Review)
Build Specification co-ordination with CAMO for Service Bulletin, Technical Bulletin & Airworthiness Directive
Fleet Exchange Program (Cost Optimization)
Web ECTM Monitoring & Power by Hour reporting for Global Leased Fleet
Suggested actionable improvements to increase efficiency and reduce expenses.
Licensed Aircraft Maintenance Engineer
ADA
01.2006 - 01.2011
Performed L.A.M.E
Duties for various 3rd Party customers including: UAE Police/Group 18/PGC / SOC /Heligo - India / Omni Brazil / Royal Flight Jordan / Evergreen
Improved overall efficiency of the maintenance team by implementing streamlined processes for routine tasks.
Aircraft Mechanic
ADA
02.2001 - 12.2005
Maintained all aircraft in accordance with organizational maintenance requirements.
Performed aircraft corrosion control procedures.
Monitored parts department and placed orders for maintenance supplies on consistent basis.
Maintained repair logs to document all corrective and preventive aircraft maintenance.
Education
M Sc - Aviation Maintenance Management
London City St. George University
05.2025
Skills
Trend Monitoring
HUMS
WEBECTM
FDM
FDR
Diagnostics
Engine/Airframe Rigging
Engine GBS
Rotor Track & Balance
Remote Inspection
Borescope
Olympus
Everest
Storz
Software
Auto Cad
Enovia
Rusada
MS Excel
MS FrontPage
MS Word
MS Powerpoint
Cura
Prusa
Customer support
Documentation and reporting
Troubleshooting and diagnosis
Accomplishments
Horizon Flight Academy (12 x505 Assembly, Entry into Service & TB Compliance solo during CV19)
SAAF (1st Place Nationally Aircraft Mechanic Graduation)
Summary Of Qualifications
GCAA, UAE.AMEL.A0941, FAA, 397897, AW139 (GCAA B1.3), BELL 412 / 407 / 429 / 505 - (B1 & B2, O.E.M.), PWC PT6T / T9 Series Field & Heavy, PWC PT6C - 67C / D / E Field & Heavy, PWC 200 Series (206,207,210), GE CT7-2
Related Experience
Customer Support Engineer, Bell, EMEA, 06/15, 10/24, Entry into service for various EMEA customers including assembly & field support., Oil & Gas Customer Fleet Support.
Licensed Aircraft Maintenance Engineer, ADA, GLOBAL, 01/06, 05/15, Performed L.A.M.E. Duties for various 3rd Party customers including: UAE Police/Group 18/PGC / SOC /Heligo - India / Omni Brazil / Royal Flight Jordan / Evergreen
Leadership Experience
Power Plant Fleet Manager, ADA, 02/11, 05/15, Managed Engine Workshop(Hot Section Inspections, Combining Gearbox 2500FH Inspection, Turbine Replacements), All Overhaul Power Plants at OEM (Teardown Reports & Cost Estimate Review), Build Specification co-ordination with CAMO for Service Bulletin, Technical Bulletin & Airworthiness Directive., Fleet Exchange Program (Cost Optimization), Web ECTM Monitoring & Power by Hour reporting for Global Leased Fleet