Video Editing and social media influence
STEVEN NGARI MWANGI
HR ASSISTANT / ADMIN-CLERK
Abu Dhabi,Baniyas
Summary
Enthusiastic Admin Clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Clerk Duties and training in Computer/report writing skills. Motivated to learn, grow and excel in Operations management.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Help Desk Operator
Construction workers residential City, CWRC
Abu Dhabi, United Arab Emirates, United Arab Emirates
02.2020 - Current
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Responded to inquiries by phone, email and walk-up requests.
- Logged activities in tracking system to maintain accurate, timely records.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered data into system and updated customer contacts with information to keep records current.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Admin Clerk
National Catering Company Limited WLL, NCC
Abu Dhabi, United Arab Emirates, United Arab Emirates
06.2015 - 01.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Assist the HRs with staff documents like passports, Visas, and medical process
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Education
Certificate (CHRP) & (CHRM) - Human Resource, (CHRP) & (CHRM)
ILM-UK Institute of Leadership And Management.
Abu Dhabi 03.2018 - 09.2022
Diploma in Air Cabin Crew - Air Cabin Crew And (I.A.T.A Certificate)
Mombasa Aviation Training Institute
Mombasa Kenya 04.2012 - 09.2013
Skills
Customer and client relations
Team Bonding
Documentation and reporting
Filing and data archiving
Complaint resolution
Multi-line phone talent
Administrative support
Accomplishments
- Collaborated with team of 5 in sorting more than 3,000 resumes and calling selected candidates with good news for interviews.
- Documented and resolved invoices and update contracts. which led to smooth running of the location even with less manpower
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Gaming
Hobbies
I Love reading novels and making skits on tik toks challanges
Timeline
Help Desk Operator
Construction workers residential City, CWRC
02.2020 - Current
Certificate (CHRP) & (CHRM) - Human Resource, (CHRP) & (CHRM)
ILM-UK Institute of Leadership And Management.
03.2018 - 09.2022
Admin Clerk
National Catering Company Limited WLL, NCC
06.2015 - 01.2020
Diploma in Air Cabin Crew - Air Cabin Crew And (I.A.T.A Certificate)
Mombasa Aviation Training Institute
04.2012 - 09.2013