Steven Rodrigues
Training & Operations Manager
Dubai
Summary
Dynamic Training and Operations Manager at INPLASS Information Technology LLC, skilled in strategic operations planning and team leadership. Achieved significant client satisfaction improvements through process optimization and effective feedback systems. Proven ability to drive growth and enhance service quality while fostering collaboration across cross-functional teams.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Training and Operations Manager
INPLASS Information Technology LLC
Dubai
05.2023 - 05.2025
- Implemented efficient systems and procedures to manage day-to-day operations, ensuring seamless timely delivery of product training and services.
- Client Onboarding: Lead seamless onboarding experiences for new Clients, setting clear expectations and success metrics.
- Relationship Management: Go-to point of contact and building deep, trusted relationships with existing client base.
- Retention and Growth: Developed and implemented strategies to ensure top-notch Client service and support, leading to increased Client satisfaction and retention.
- Led and motivated a team of operations professionals, by providing guidance, training and feedback to drive growth and development.
- Performance Review: Develop and provided operational reports to Clients and Channel Partners with feedback and areas of improvements on weekly basis.
- Led onboarding and training of new hires to fulfill business requirements.
- Gathered feedback from Clients and market to fulfill evolving needs of the users and identify gap areas.
- Collaborate with cross functional teams including sales, marketing and product development.
- Organized Events (Arabian Travel Market, The Hotel Show) to promote business and generate new prospects.
Conference Specialist (Operations)
Chorus Call India Pvt. Ltd.
Mumbai
01.2019 - 12.2022
- Leading Investor Relations Events hosted by Clients for their Organization and further assisting with smooth flow of the entire Event.
- Planned and executed AGM/EGM/Analyst Meetings on Virtual Platform for Clients.
- Prepared and delivered operational performance reports to inform management.
- Assisted operations manager with planning of routine operations and special projects.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Managed day-to-day department operations with effective workflow coordination.
- Heading Transcriptions Department.
- Increased customer satisfaction by developing feedback system for operations team to address concerns promptly.
- Streamlined customer service processes, allowing for quicker resolution of queries and complaints.
Sales Representative
Sitel India Pvt. Ltd.
Mumbai
11.2013 - 12.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Bachelor - Commerce
St. Andrew's College
Mumbai, India 04.2001 -
Skills
- Strategic Operations Planning
- Quality Assurance & Compliance
- Customer Relationship Management
- Process Improvement & Optimization
- Team Leadership & Development
- Process Improvement & Optimization
Timeline
Training and Operations Manager
INPLASS Information Technology LLC
05.2023 - 05.2025
Conference Specialist (Operations)
Chorus Call India Pvt. Ltd.
01.2019 - 12.2022
Sales Representative
Sitel India Pvt. Ltd.
11.2013 - 12.2018
Bachelor - Commerce
St. Andrew's College
04.2001 -
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