Su Hlaing Hnin
Dubai
Summary
Knowledgeable airport services professional with 5+ years of progressive experience in the field. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and boarding gate. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Passenger Service Assistant Supervisor, Instructor and Quality Controller (Aviation)
MC-Jalux Airport Services
2023.02 - 2024.06
- Arrange training syllabus and conduct the necessary training for approximately ten newcomer passenger service staffs per month
- Handling and managing all relevant document of 10 handling flights and training
- Communication with the airline staff and preparation to conduct airline training for passenger handling staff as necessarily
- Attending all airline’s monthly performance meeting and preparing meeting minutes
- Checking almost 100 staff’s qualification by inspecting, auditing and evaluation method for controlling of staff’s quality and preparation for the check lists of inspection, audit and evaluation
- Setting up the internal audit program for improving of staffs’ quality.
Passenger Service Staff (Aviation)
MC-Jalux Airport Services
2019.01 - 2023.01
- Greeting approximately 50 passengers per flight and checking their tickets and passports against the passenger lists using computerized systems
- Asking security questions, allocating seats and giving out boarding cards and luggage labels
- Giving flight information and directing passengers to departure gates
- Handling customer complaints, helping resolve disputes, and referring problem cases to supervisors for further attention
- Processing boarding passes, checking identification documents, providing updated flight information and directing passengers to security checkpoints, immigration and departure gate.
Customer Service Agent (Operator Call Center)
Genex Infosys Co., Ltd
2016.01 - 2018.01
- Managed approximately 100 inbound and outbound calls per day in a timely manner
- Identifying customers’ needs, clarify information and solutions for any issue
- Keeping records of approximately 100 conversations per day in call center database in a comprehensible way
- Frequently attend about 3 or 4 educational seminars per month to improve knowledge and performance level
- Handling customer complaints to building strategies for improving the overall customer experience and fostering loyalty
- Providing accurate, valid and complete information by using the right methods/tools.
Education
Bachelor of Engineering Technology - Electronics Technology
Technological University
Kyaukse, Myanmar01.2015
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Disability Assistance Awareness
- Time management expertise
- Baggage Handling Procedures
- Conflict resolution techniques
- Airport Safety Protocols
- Public Announcements
- Check-in processes
- Boarding gate procedures
- Airline Policies
- Teamwork and Collaboration
- Multitasking
- Reliability
- Active Listening
- Documentation skills
- Interpersonal Skills
Certification
- KMD computer training center, Certificate in MS word, Excel and Powerpoint, 2016
- KMD computer training center, Certificate in Advanced Excel, 2017
- Khit Nadi Kyaung English Center, Certificate in English 4 skills, 2018
- FITC Chinese Language School, Certificate in Chinese (HSK Level 2), 2022
- Strategy First University (SFUx), Certificate in Business English, 2023
- Civil Aviation Training Institute, Certificate in 'Train the Trainer Course', 2023
Personal Information
- Passport Number: MH941259
- Date of Birth: 01/02/95
- Gender: Female
- Nationality: Myanmar
- Marital Status: Married
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Passenger Service Assistant Supervisor, Instructor and Quality Controller (Aviation)
MC-Jalux Airport Services
2023.02 - 2024.06
Passenger Service Staff (Aviation)
MC-Jalux Airport Services
2019.01 - 2023.01
Customer Service Agent (Operator Call Center)
Genex Infosys Co., Ltd
2016.01 - 2018.01
Bachelor of Engineering Technology - Electronics Technology
Technological University
- KMD computer training center, Certificate in MS word, Excel and Powerpoint, 2016
- KMD computer training center, Certificate in Advanced Excel, 2017
- Khit Nadi Kyaung English Center, Certificate in English 4 skills, 2018
- FITC Chinese Language School, Certificate in Chinese (HSK Level 2), 2022
- Strategy First University (SFUx), Certificate in Business English, 2023
- Civil Aviation Training Institute, Certificate in 'Train the Trainer Course', 2023
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