Suad Mahmoud Al Labban
Ajman
Summary
I have 10 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge, ambitious team player having extensive experience in process improvement, performance management
Accept challenging jobs and accomplish them with systematic and dedicated efforts to grow professionally. Enthusiastic to display qualities and skills that are essential in handling the assigned tasks.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Fleet Coordinator and Customer Service representative
SALIK
06.2021 - Current
- Dealing with people of determination customers
- Communicate with the customer via E-mails along with inbound and outbound calls
- Assist customers to get the exemption for their vehicles in the system
- Handle VIP customers and coordinate with them to fix any issues and answer's their inquires
- Help Fleet customers with their inquiries to update the monthly / yearly report , extract reports and send it
- Submitting Manifest , maintain the customer reports and request
- Entering customer data to the system
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Dispute agent and fleet dispute agent
SALIK
12.2015 - 06.2021
- Analyze, evaluate and take a decision on customers' disputes
- Deliver high level of customer care when interacting with customers
- Handle complaints, Provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution
- Keep records of customers interactions, process information and productivity
- Direct any complaints
- Requests or issues to the correct department for technical resolutions
- Escalate any issues that may not fall within the business rules or processes and report anomalies to the dispute team leader and dispute supervisor
- Follow communication procedures, guidelines and policies Essential duties and responsibilities.
Customer Service Call Center Agent
SALIK
09.2013 - 12.2015
- Responded to customer calls and emails to answer questions about services.
- Manage and resolve customers' complaints
- Record customers interactions on the system
- Update existing customers information
- Process orders, forms and applications
- Identify and escalate priority issues
- Follow up customers' calls when needed
- Document all interactions according to standard operating procedures.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests,
Education
Diploma in Business Information System -
International College of Business Administration and Technology Ajman in conjunction with AIU Florida
01.2013
High School Certificate -
Al Oula School
English Language -
Ajyal Center
No Degree - Data Analysis Fundamentals
Abdulla Al-Ghurair Foundation For Education
12.2023
Skills
- Microsoft Word
- Attention to Detail
- Teamwork and Collaboration
- Team Management
- Friendly, Positive Attitude
- Supervision and Leadership
- Computer Skills
- Excellent Communication
- Time Management
- Dependable and Responsible
- Data Entry
- Decision-Making
- Clerical Support
- Analytical Thinking
Personal Information
Title: Fleet Coordinator and Customer Service Representative
Additional Information
i have driving license in UAE
Living in Ajman
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Fleet Coordinator and Customer Service representative
SALIK
06.2021 - Current
Dispute agent and fleet dispute agent
SALIK
12.2015 - 06.2021
Customer Service Call Center Agent
SALIK
09.2013 - 12.2015
Diploma in Business Information System -
International College of Business Administration and Technology Ajman in conjunction with AIU Florida
High School Certificate -
Al Oula School
English Language -
Ajyal Center
No Degree - Data Analysis Fundamentals
Abdulla Al-Ghurair Foundation For Education
Similar Profiles
HASNAIN RIAZHASNAIN RIAZ
Customer Service Representative at Salik Tolling SystemCustomer Service Representative at Salik Tolling System
HASSAN ETTAHRAOUIHASSAN ETTAHRAOUI
Officer – CEO Officer at Salik DubaiOfficer – CEO Officer at Salik Dubai
Mostafa HamedMostafa Hamed
Vendor Performance in Recruitment at Emirates NBDVendor Performance in Recruitment at Emirates NBD