Subhan Ali Khan
Abu dhabi,United Arab Emirates
Summary
Results-driven Assistant Manager with over 06 years of experience in high-end luxury sales and retail management. Demonstrated success in boosting sales, improving customer satisfaction, skilled in inventory management, sales strategies, and staff development, with a strong focus on achieving and surpassing store targets. Deep understanding of team leadership, product knowledge, and ensuring compliance with operational standards.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Damas Jewellery LLC
Abu Dhabi, United Arab Emirates
12.2018 - 11.2024
- Consistently surpassed individual sales targets by 10% through client relationship management and effective negotiation tactics
- Enhanced customer satisfaction and retention by establishing a customer-first culture, providing staff training on customer service best practices, and ensuring all team members have a strong understanding of high value products and gemstones
- Managed inventory, conducted regular audits, and minimized stock loss, reducing shrinkage by 0% year over year
- Managed daily operations to ensure smooth running of the shop floor.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored sales performance regularly adjusting strategies as required.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Provided support to manager during audits, ensuring accurate reports.
Business analyst
Sutherland PVT LTD
Hyderabad
06.2016 - 08.2018
- Work with stakeholders to understand and document business requirements, translating them into detailed specifications for IT solutions
- Collect, analyze, and interpret complex data sets to inform decision-making and support strategic initiatives
- Valuate current processes and workflows, identifying areas for improvement and recommending solutions to streamline operations and enhance efficiency
- Collaborate with development and project teams to design and implement solutions that meet business needs, ensuring alignment with company goals
- Develop clear reports, presentations, and documentation to communicate findings, recommendations, and solution designs to both technical and non-technical audiences
Education
Bachelor of Business Administration -
Osmania University
01.2014 - 04.2017
Skills
- Power BI
- Salesforce
- Proximity
- Microsoft Citrix
- Navision
- Microsoft Suite
- Retail Pro
- SAP
- Computer Networking
- Computer Hardware
- Microsoft Office
- Cybersecurity
- Attention to Detail
- Decision Making
- Flexibility
- Team Player
- Quick Learner
- Compliance awareness
- Proactive initiative taker
- Leadership proficiency
- Report generation
- Strategic planning
- CRM Software proficiency
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Accomplishments
- Maintained an average customer satisfaction score of 98%, resolving issues swiftly.
- Consistently exceeded monthly sales targets by 10 % through personalized selling techniques and product knowledge.
- Awarded Employee of the month many times for outstanding sales performance and commitment to customer satisfaction.
- Honoured as the Product knowledge champion during quarterly training for expertise in gemstones, metals, and market trends.
Languages
Hindi
Native
Urdu
Native
English
Fluent
Arabic
Intermediate
Completed courses
- Anti Money Laundering
- KYC
- Sell With Confidence
- Persuasive Selling
- Team Building
- Team Management
- Store Manpower Management Process
- Remote Working and Managing Teams
- Excel Level 3
- Computer Hardware and Networking
- Fire and Safety (IOSH)
Affiliations
- Interest in exploring new skills and learnings like Artificial intelligence
- Hobbies includes road trips, meeting new people and travelling
References
References available upon request.
Timeline
Assistant Manager
Damas Jewellery LLC
12.2018 - 11.2024
Business analyst
Sutherland PVT LTD
06.2016 - 08.2018
Bachelor of Business Administration -
Osmania University
01.2014 - 04.2017
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