SUBIYA BANU
CUSTOMER SERVICE REPRESENTATIVE
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
EXECUTIVE - OPERATIONS
STARTEK
Bangalore
09.2021 - 11.2022
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Worked flexible hours across night , weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
CUSTOMER SERVICE ASSOCIATE
TELEPERFORMANCE GLOBAL SERVICE PRIVATE LIMITED
Bangalore
12.2022 - 12.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed payments and applied to customer balances.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
1ST PUC - PCMC
Twinkle
KEMPAPURA BANGALORE 06.2015 - 05.2016
2ND PUC - PCMC
VEENA PANI GYANODAY MODERN PUBLIC SCHOOL SOCIETY
GWALIOR 06.2016 - 07.2017
IATA - IATA
SYSCOMS COLLEGE
ABUDHABI 05.2019 - 08.2019
SSLC -
TWINKLE STAR ENGLISH SCHOOL
Bangalore , India 03.2014 - 04.2015
Skills
Communication
Adaptability
Positive attitude
Time Management
Complaint Resolution
Patience
Product knowledge
Ms Excel, PowerPoint, Word
Timeline
CUSTOMER SERVICE ASSOCIATE
TELEPERFORMANCE GLOBAL SERVICE PRIVATE LIMITED
12.2022 - 12.2023
EXECUTIVE - OPERATIONS
STARTEK
09.2021 - 11.2022
IATA - IATA
SYSCOMS COLLEGE
05.2019 - 08.2019
2ND PUC - PCMC
VEENA PANI GYANODAY MODERN PUBLIC SCHOOL SOCIETY
06.2016 - 07.2017
1ST PUC - PCMC
Twinkle
06.2015 - 05.2016
SSLC -
TWINKLE STAR ENGLISH SCHOOL
03.2014 - 04.2015