Subzah Naveed

• Reporting to Complex Director of HR - Operations
• Direct Reports -4 (Responsible for their personal and career development including consistent catch-ups, job chats, performance appraisals and tasks review.)

Recruitment:

• Managed recruitment process for various positions from Assistant Manager to Director Level, including sourcing, screening, conducting reference checks, extending offers, collecting required documents, facilitating visa applications, and onboarding.
• Enhanced recruitment strategies, improved quality of new hires.
• Collaborated with senior management on strategic recruitment planning initiatives.
• Implemented diversity and inclusion recruitment guidelines, fostered a more inclusive workplace.
• Oversaw job fairs to bring in local talent for long-term and seasonal positions.
• Consistent manning review with all hiring managers and directors of assigned sections.

HR Operations:

• Oversaw HR operations to ensure compliance and efficiency
• Managed payroll processing for all employees
• Assisted HR Director with yearly salary survey analysis.
• Managing/Leading the Progressive Disciplinary process: Investigation, Scheduling, Minuting, Tracking and preparing paperwork for all investigations conducted by HR.
• Leading investigation meetings for Cash discrepancies and Performance based meetings.
• Handles HR monthly reports: Payroll Log Exception Report, Balance Scorecard, Labour Turnover Report, Manpower Report, Labour Stats Report, Mhub Audit, Immigration report, Associate Files Audit and Quarterly IT User Audit Report.
• Handles Third Party Associate Transportation, Recruitment agencies and Health Insurance contracts and Renewals.
• Streamlined HR procedures for increased efficiency.
• In charge of auditing and tracking all local expenses being submitted related to benefits of associates Task Force Management including preparation of agreements, calculation of cross charges to concerned properties and associate’s payment.
• Assisting Director of HR with preparation for yearly salary Increment and bonus payment of associates.
• Handles/Assists with the whole associate separation process from resignation, clearance and final settlement.
• Preparing and amending the hotel LSOPs for various processes.
• Assisted with all department’s procurement requirements from placing orders to following up with suppliers and maintaining trackers.
• Assists PRO in Visa Renewal process for associates and ensures all the associates have received their new work permits by the end of the month.
• Handles Occupational Health Card and other admin nurse duties in case she’s on vacation.
• Monitored evolving regulatory changes and parameters to maintain operational compliance.
• Analysed market data to create competitive compensation and benefits packages.
• Improved business HR policies by guiding and collaborating with managers.

Associates Relations:

• Managed employee relations activities to foster engagement
• Designed and handles employee engagement and recognition programmes. Associate Recognition Program, Organising associate relation activities including appreciation week, year-end party, Quarterly Townhalls etc.
• Preparing letter correspondence including NOC, Employment Certificate, etc.
• In charge of preparing yearly associates engagement calendar in line with Marriott TakeCare and Serve 360 initiatives.
• Assisting Complex Director of HR - Operations with preparation for yearly associates’ engagement survey and execution.
• Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.

Learning & Development:

• Wrote and maintained employee handbook covering company policies and mission statement.
• Automated employee performance evaluation reminders for senior leadership.
• Created and implemented development programmes to promote employee career progression.
• Devised training programmes for new and existing employees.
• Delivering all required classroom training sessions: New Hire Orientation (Human Resources & Hotel Policies, Grooming, )
• Handles Marriott Online Training and ensure 100% completion by the end of each year.
• Assists the property Brand Coach with Brand Standards Audit.