Sudeep Sangawar
Dubai,UAE
Summary
Dedicated and organised Manager and effective leader with over 13 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.
Overview
13
13
years of professional experience
Work History
Operations manager
Yummy Belgian Cafe Dubai
Dubai, UEA
07.2023 - Current
- Analyze operations data to identify process gaps and successfully implement change.
- Strategically scheduled and managed 60+ staff members, maintaining high-performing business operations.
- Organised financial and operational data to help with yearly budgeting and planning.
- Planned revenue generation strategies designed for growth.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Oversaw equipment availability and maintenance to guarantee optimal operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Represented organisations at seminars, conferences and business events.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Streamlined processes to improve and optimise office operations.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
- Designed and implemented training to further develop staff based on business goals.
- Monitored health and safety measures for guaranteed compliance.
- Liaised with management to align daily operations with overarching priorities.
Store Manager
Starbucks Coffee Company (M.H. Alshaya. LLC)
Dubai, UAE
12.2010 - 06.2023
- Directed retail operations, scrutinizing and improving existing processes to boost efficiency.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Acted as liaison between staff and management to improve store performance.
- Assisted in recruiting, hiring and onboarding store staff.
- Understood what drives overall business success and prioritized and delivered quality results.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Challenged and inspired team members to achieve business results.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Strategically scheduled and managed 25+ staff members, maintaining high-performing business operations.
Customer Finance advisor
3 Global Services Ltd.
Pune, India
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Increased customer satisfaction by resolving issues.
- Managed on-site evaluations, internal audits and customer surveys.
- Displayed energy and enthusiasm in fast-paced environment.
- Followed up customer queries to check provided solutions met expectations.
- Optimised customer experience by tailoring responses to individual needs.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Planned and delivered customer service training, boosting satisfaction levels.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Customer Service Advisor
Mphasis BPO
Pune, India
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Offered detailed product and service advice based on customer needs.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Improved company processes by analysing customer feedback and service trends.
- Resolved complaints with proactive problem-solving and analysis.
- Audited calls and service levels to maintain high standards.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Responded to customer queries and provided excellent customer service.
Store manager
Barista Coffee Company
Pune, India
- Ensured timely opening and closing of store 7 days a week.
- Managed staff logistics and day-to-day store operations for optimised financial efficiency.
- Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Established safe and secure dining environment with strong sanitation standards.
Steward (Trainee)
Dukes retreat Hotel
Pune, India
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Diploma - Hotel Management
Global Institute of Hotel Management
PUNE / INDIADiploma - Hospitality
Frankfinn Institute of Aviation Training
PUNE / INDIASkills
- Windows, Word, Excel, PPT
- Product inspections
- 5S auditing
- Logistical planning
- Productivity improvement specialist
- Cost reduction and containment
- Multi-site operations
- Quality compliance procedures
- Strategic planning
- Department management
- Profit and loss analysis
- Kitchen Production
- Financial risk analysis
- Financial and cash flow analyses
- Policies and procedures implementation
Accomplishments
- Got Certificate for The Best Advisor from 3 Global Services
- Got Certificate for The Best Team Player from 3 Global Services
- Got Certificate for The Best Advisor from Mphasis EDS
- Got Certificate for The Best Brew Master in Maharashtra from Barista Coffee Company
Personal Information
- Age: 33
- Date of birth: 11/17/83
- Nationality: Indian
Custom
Playing Cricket, Cooking, Baking & Craft Working
Timeline
Operations manager
Yummy Belgian Cafe Dubai
07.2023 - Current
Store Manager
Starbucks Coffee Company (M.H. Alshaya. LLC)
12.2010 - 06.2023
Customer Finance advisor
3 Global Services Ltd.
Customer Service Advisor
Mphasis BPO
Store manager
Barista Coffee Company
Steward (Trainee)
Dukes retreat Hotel
Diploma - Hotel Management
Global Institute of Hotel Management
Diploma - Hospitality
Frankfinn Institute of Aviation Training
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