Hi, I’m
Sudeshna De Ghosh
Dubai,DUBAI
Summary
- Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.NVQ leel 3 from City and Guild's London Institute. Total experience of years 14.
Overview
14
years of professional experience
5
years of post-secondary education
Work History
Sudeshna's Beauty StudioKolkata, West Bengal, India
Salon Owner/Operator
2008.09 - 2014.01 (5 education.years_Label & 4 education.months_Label)
Job overview
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Entered income and expense details into business databases to track purchases and address variances.
- Conducted audit inspections and independent checks to verify parts and materials.
- Employed prompt decision-making and in-depth research to resolve issues.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared annual budgets with controls to prevent overages.
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Trained and motivated employees to perform daily business functions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and coached new and existing employees to boost staff productivity.
- Created and monitored promotional approaches to increase sales and profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Aisha's Salon & Spa Houston, Texas
Hair Dresser
2014.10 - 2018.01 (3 education.years_Label & 3 education.months_Label)
Job overview
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Red Nails Salon And Spa Dubai, Dubai
Hairdresser
2018.09 - 2020.11 (2 education.years_Label & 2 education.months_Label)
Job overview
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Le Vendome Beauty LoungeDubai, Dubai
Hairdresser
2021.05 - Current (5 education.years_Label & 5 education.months_Label)
Job overview
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered over Number phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Monitored current trends to understand fashions and better serve customer needs.
- Recorded notes for future reference about customer preferences and services delivered.
Education
Rabindra Bharati University
Master Of Arts from Music
1995.05 - 1997.05 (2 education.years_Label)
Skills
- Trained in hair cutting
- Upselling haircare products
- Shampooing and conditioning hair
- Hair coloring expert
- Hairstyling
- Hair coloring and styling
- Male and female haircutting knowledge
- Hair smoothing skills
- Blow dry
- High lights
- Low lights
- Ombre balayage
- Hair rebonding
- Hair removal with thead
- Hair cutting
Tape extensions applying and removal
Timeline
Hairdresser
Le Vendome Beauty Lounge
2021.05 - Current (5 education.years_Label & 5 education.months_Label)
Hairdresser
Red Nails Salon And Spa
2018.09 - 2020.11 (2 education.years_Label & 2 education.months_Label)
Hair Dresser
Aisha's Salon & Spa
2014.10 - 2018.01 (3 education.years_Label & 3 education.months_Label)
Salon Owner/Operator
Sudeshna's Beauty Studio
2008.09 - 2014.01 (5 education.years_Label & 4 education.months_Label)
Rabindra Bharati University
Master Of Arts from Music
1995.05 - 1997.05 (2 education.years_Label)