Sudharsan Babu Chandrasekhar
Dubai
Summary
Strategic and innovation-driven automotive leader with over 24 years of expertise in Technical Service, Warranty Management, and Service Marketing. Currently serving as Head of Technical Service & Warranty and Chief Electrical Specialist In Charge (CESC) for Daimler Truck MEA, overseeing FUSO, Mercedes-Benz Trucks, and DTNA products. Demonstrated success in leading high-performing teams with an impressive employee engagement score of 4.49/5 while driving customer-centric initiatives across the MEA region. Recognized for pioneering digital transformation in service operations and contributing to the rollout of FUSO service contracts in 2025, resulting in a sales volume of 1,400 units and revenue of 166 million Yen.
Overview
24
24
years of professional experience
Work History
Head of Technical Service & Warranty / Chief Electrical Specialist in Charge (CESC)
Daimler Truck MEA
10.2022 - Current
- Lead regional technical support, diagnostics, dealer readiness for FUSO Trucks & Buses across MEA markets.
- Manage product quality issues, Service measures/ recalls, warranty audits, and ensure compliance with local regulations.
- Conceptualized innovation in service operations including Augmented Reality-based diagnostics and voice-guided maintenance.
- Developed and institutionalized EV handling protocols across MEA, ensuring technician safety and regulatory compliance.
- Envisioned a drone-based maintenance initiative aimed at improving long-term vehicle storage monitoring across stockyards and customer fleets.
- Led regional skill contests (TeCHamp) and Technical exchange forums (TEM), complemented by training needs analysis based on technician skill assessments, market feedback, and insights from technical reports and warranty audits to enhance dealer network capabilities.
- Led employee engagement initiatives through targeted workshops and feedback sessions.
- Acted as key liaison between MEA field teams and MFTBC, DICV, MB Trucks, DTO & DTNA for product quality feedback and service improvement.
- Played a key role in the successful rollout and sales of FUSO service contracts and extended warranty programs, contributing to a combined volume of 2,515 units and generating revenue of ¥216 million in 2025, significantly boosting customer retention and aftersales profitability.
Lead – Technical & Warranty
Daimler Truck MENA
09.2020 - 09.2022
- Strengthened stakeholder relationships across dealer networks and internal functions.
- Supported business growth through extended warranty programs and service contract development for FUSO.
- Directed technical and warranty operations for all three business with additional role of handling FUSO Technical support for the markets, ensuring seamless service delivery.
- Led TeCHamp and TEM initiatives to build dealer capabilities.
FUSO Service Manager
Daimler Truck MENA
08.2016 - 08.2020
- Managed FUSO service operations across MENA, improving service KPIs and customer experience.
- Rolled out extended warranty programs, significantly improving customer retention.
- Supported major MENA markets as part of the frontline Technical support team - resolving vehicle product issues and ensuring service excellence through diagnostic expertise and field-based interventions.
- Provided on-site support under critical conditions, led technical investigations, and drove service process improvements.
Manager / Senior Manager – Technical Service
Daimler India Commercial Vehicles
03.2009 - 07.2016
- Led diverse aftersales service initiatives, starting from Greenfield project setup to the successful launch of the BharatBenz brand in India.
- Provided end-to-end technical support from HQ for market-reported product issues, actively driving resolution through structured quality feedback.
- Strategically managed service contract pricing, planning, and execution, achieving a 70% penetration rate through bundling with new vehicle sales.
- Collaborated closely with technicians to optimize vehicle serviceability, develop service documentation, special tools, and serviceable parts kits, ensuring operational readiness and efficiency.
Service Engineer / Assistant Manager – Field Service
Ashok Leyland Ltd
08.2001 - 02.2009
- Served as the Market representative & HQ lead for resolving product technical issues, ensuring timely escalation and closure through structured quality processes.
- Acted as the primary aftersales representative for launching new vehicle models, overseeing service readiness and technical support.
- Contributed to public transport tenders by developing service readiness, aligning technical capabilities with operational requirements.
Education
PG Diploma - Marketing & Finance
Business Administration
04-2012
Bachelor of Engineering - Manufacturing Engineering
College of Engineering, Chennai
04-2009
Diploma -
Mechanical Engineering
04-2001
Skills
- Strategic & Innovation
- People Development & Capability Building
- Technical Support
- Warranty & Goodwill Management
- EV Safety & High Voltage Systems
- Remote Diagnostics & Augmented Reality Integration
- Fleet Support & Campaign Management
- Workshop Process Optimization
Accomplishments
- Achieved an all-time high employee satisfaction score of 4.49/5 through targeted engagement workshops and improvement initiatives.
- Launched regional skill contests to benchmark and uplift technician performance.
- Introduced remote diagnostics significantly enhancing service efficiency and reducing downtime.
Languages
English
Tamil
Hindi
Hobbies and Interests
- Yoga & Meditation
- Reading Spiritual Literature
- Playing Badminton
Timeline
Head of Technical Service & Warranty / Chief Electrical Specialist in Charge (CESC)
Daimler Truck MEA
10.2022 - Current
Lead – Technical & Warranty
Daimler Truck MENA
09.2020 - 09.2022
FUSO Service Manager
Daimler Truck MENA
08.2016 - 08.2020
Manager / Senior Manager – Technical Service
Daimler India Commercial Vehicles
03.2009 - 07.2016
Service Engineer / Assistant Manager – Field Service
Ashok Leyland Ltd
08.2001 - 02.2009
PG Diploma - Marketing & Finance
Business Administration
Bachelor of Engineering - Manufacturing Engineering
College of Engineering, Chennai
Diploma -
Mechanical Engineering
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