Hi, I’m
Sudheesh Kumar
Al Ain City,Abu Dhabi
Summary
seek a challenging assignment in organization
that will utilize my knowledge and experience.
My aim is to contribute to the objective of the
organization and to grow with it. Having an
experience in the fields of competition I can be
sure of my commitments towards the Company
which will endeavor far most in achieving goals.
Overview
14
years of professional experience
6
years of post-secondary education
Work History
Lulu International Exchange L L CAl Ain City, Abu Dhabi
Assistant branch supervisor
02.2022 - Current
Job overview
- Greet customers when entering or leaving establishment
- Handle foreign currency, remittances, WPS, Utility payments, Bill payments and other customer transactions as required by branch
- Ensure transactions are completed in an efficient manner with a high level of accuracy
- Follow compliance procedures, company policies and abides by all health and safety guidelines as per company standers
- Exercise due diligence process related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiative
- Provides support and information to customers ,over the counter and by phone
- Performs administrative tasks such as filing, generating reports and maintaining mail correspondence.
- Identify transaction mistakes when debits and credits do not balance
- Act as ‘Active BIC’, in his absence
- Maintains a cash float and follows balancing and reconciling procedures; prepares daily ‘End of Day’ sheet at the close of each business day.
- Open/ close branches as required and ensuring all tasks and checks are completed.
LeelaMeghExchangeL.L.CSharjah, UAE
Supervisor
01.2018 - 10.2018
Job overview
- Greet customers when entering or leaving establishment.
- Ensuring transactions are completed in an efficient manner with a
high level of accuracy - Ensuring processes and procedures are adequate to meet regulatory requirements and creating programs that encourage staff to report impropriety without fear of retaliation
- Handle foreign currency, remittances, WPS, Utility Payments, Bill payments and other customer transactions as required by the branch.
- Provides support and information to customers, over the counter
and by phone - Receive cheques and cash for deposit, verify amounts and check
accuracy of deposit slips - Resolve customer complaints, guide them and provide relevant
information. - Maintained documents and records to comply with internal policies and external regulations.
LeelaMeghExchangeL.L.C, SharjahSharjah, UAE
Cashier
09.2016 - 01.2018
Job overview
- Meet and greet customers/Lobby area, and thank them for their business
- Educate customers on promotions, offers and special events to enhance product sales
- Helped meet business needs by working extra shifts.
- Resolve customer complaints
- Balance currency, coin and cheques in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Receive cheques and cash for deposit, verify amounts and check accuracy of deposit slips
- Arrange monies received in cash boxes and coin dispensers according to denomination
- Checking the daily cash balance.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Checked notes carefully to spot counterfeit currency.
Orient Exchange & Financial Services Pvt LtdKochin, India
Operation executive
03.2012 - 09.2015
Job overview
- I was working in the currency export and import center. duties and responsibilities
- Sorting and detecting fake currencies received from the branches all over India
- Arranging and boxing the currencies according to the export invoice received from the head office
- Importing and sending required currencies in bulk to branches all over India
BFC Forex &Financial Services Pvt LtdKochin, India
Customer service executive
03.2012 - 09.2013
Job overview
- Achieve individual targets assigned.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Improved company processes by analysing customer feedback and service trends.
- Offered detailed product and service advice based on customer needs.
- Explained benefits and advantages of different product and service offerings to customers.
- Responded to customer queries and provided excellent customer service.
- Provided professional and helpful support to new and existing clients.
- Maintained working knowledge of available products and services.
Wallstreet finance LtdKochin, India
Forex officer
02.2010 - 01.2012
Job overview
- I was working in the currency export center
- Sorting and detecting fake currencies received from the branches all over India.
- Arranging and boxing the currencies according to the export invoice received from the Head office
Education
St Thomas Collage, Ernakulam /India
Bachelor of Commerce from co-operation
06.2005 - 04.2008
SNDP Vocational Higher Secondary School, Adimaly/India
Foundation degree from Maintenance And Repair of two wheeler and three wheeler
07.1999 - 05.2001
SNDP High School, Adimali/India
High School Diploma from SSLC
03.1998 - 03.1999
Skills
- PeachTree
- MSOffice
- Quick Books
- Flexible
- Customer service awareness
- Business development
- Cash-handling expertise
- Accurate cash handling
Languages
English
Fluent
Malayalam
Fluent
Hindi
Fluent
Tamil
Fluent
Timeline
Assistant branch supervisor
Lulu International Exchange L L C
02.2022 - Current
Supervisor
LeelaMeghExchangeL.L.C
01.2018 - 10.2018
Cashier
LeelaMeghExchangeL.L.C, Sharjah
09.2016 - 01.2018
Operation executive
Orient Exchange & Financial Services Pvt Ltd
03.2012 - 09.2015
Customer service executive
BFC Forex &Financial Services Pvt Ltd
03.2012 - 09.2013
Forex officer
Wallstreet finance Ltd
02.2010 - 01.2012
St Thomas Collage
Bachelor of Commerce from co-operation
06.2005 - 04.2008
SNDP Vocational Higher Secondary School
Foundation degree from Maintenance And Repair of two wheeler and three wheeler
07.1999 - 05.2001
SNDP High School
High School Diploma from SSLC
03.1998 - 03.1999
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