Sudheesh Somarajan
Abu Dhabi,United Arab Emirates
Summary
Accomplished operations manager with expertise in fleet supply and logistics management. Proven track record in enhancing vendor performance and optimizing supplier contracts to drive efficiency. Skilled in inventory management, team leadership, and payroll processes, ensuring seamless fleet operations. Dedicated to advancing performance management strategies to achieve organizational goals.
Overview
17
17
years of professional experience
4020
4020
years of post-secondary education
Work history
Last-Mile Operations Manager
ADCOOP, Mair Group
Abu Dhabi, UAE
03.2025 - 05.2025
- Leading last-mile operations across 60+ UAE stores, including ADCOOP, InstaShop, Talabat, Elgrocer & NowNow.
- Streamlining processes, including scheduling and store mapping, to improve delivery efficiency.
- Devised operational policies for regulatory compliance and best practices adherence.
- Applied lean principles to operations management, reduced waste significantly.
- Managing constant 3PL vendor communications to ensure timely delivery of services.
Last-Mile Associate Manager
Carrefour Now, Majid Al Futtaim Hypermarkets LLC
Dubai
12.2020 - 02.2025
- Led last-mile operations across 50+ UAE stores, achieving a 95%+ on-time delivery rate.
- Optimized 3PL contracts and enhanced cost efficiency, reducing Cost Per Order from AED 17.5 to AED 14.25.
- Streamlined processes, including scheduling and store mapping, to improve delivery efficiency.
- Managed a team of 700+ staff and 300+ on-demand personnel, ensuring top-tier service delivery.
- Collaborated with multiple 3PL to ensure the right supply of drivers are available according to demand.
- Spearheaded customer support initiatives, optimizing cash-on-delivery (COD) processes and elevating customer satisfaction.
Managing Partner
Faster Dev Q Delivery Services LLC
Kuwait
02.2019 - 10.2020
- Directed all operational aspects, enhancing service efficiency and client satisfaction.
- Led recruitment and training programs for riders and staff, ensuring operational readiness.
- Improved inventory management and maintained high standards through performance initiatives.
- Ensured accurate payroll administration and fostered client relationships to secure long-term partnerships.
Fleet Manager
Quiqup Delivery LLC
Dubai
10.2017 - 01.2019
- Led a high-performing team overseeing Fleet Operations, optimizing efficiency for a 200+ Rider network.
- Drove successful start-up operations through strategic recruitment and streamlined inventory management.
- Enhanced operational productivity via effective scheduling and robust performance management strategies.
- Implemented initiatives to reduce rider churn & boost retention, ensuring a motivated and committed fleet.
- Managed payroll processes to ensure timely and accurate compensation for all fleet members.
Senior Rider Operations Associate
Deliveroo
Dubai
05.2017 - 09.2017
- Led Rider Support & Engagement initiatives, significantly enhancing rider satisfaction and retention.
- Spearheaded Team Recruitment efforts, strategically building a high-performing operational team.
- Streamlined Inventory and Scheduling processes, optimizing resource allocation and operational efficiency.
- Implemented robust Performance Management systems, driving accountability and continuous improvement.
- Acted as primary contact for Leasing & Supplier Agents, fostering strong partnerships for operational success.
- Analyzed and addressed Rider Churn & Retention metrics, leading to improved rider loyalty and decreased turnover.
- Managed Payroll and administration for a diverse rider workforce of 550, ensuring accuracy and timeliness.
Rider Operations Associate
Deliveroo
Dubai
08.2016 - 04.2017
- Streamlined scheduling processes to enhance operational efficiency and optimize rider availability.
- Implemented data-driven performance management strategies to boost team productivity and meet key performance indicators.
- Developed initiatives focused on churn & retention to increase rider loyalty and minimize turnover rates.
- Managed payroll processes with precision, ensuring timely and accurate compensation for riders.
Customer Service Associate
Deliveroo
Dubai
03.2016 - 07.2016
- Delivered exceptional Customer Support by addressing inquiries and resolving issues promptly, ensuring customer satisfaction and loyalty.
- Provided dedicated Rider Support through effective communication and timely assistance, enhancing overall user experience.
- Streamlined ADHOC Processes to improve operational efficiency and responsiveness in addressing customer needs.
- Demonstrated strong Problem-Solving skills by identifying challenges and implementing effective solutions to enhance service delivery.
Senior Waiter
Karma Kafe
Dubai
02.2015 - 12.2015
- Table Service, VIP Service, Special Attentions, & Brunch Service
Customer Service Associate
Allianz Cornhill Information Services
Trivandrum
03.2014 - 01.2015
- UK Motor Claims Specialist, Customer Service, Payments, & Training new joiners.
Team Lead
The Co-operative Food
United Kingdom
01.2011 - 05.2012
- Direct Customer Interactions, Cash Handling, Stock Checking, & Problem Solving.
Canteen Supervisor
Vikram Sarabhai Space Centre
Trivandrum
08.2008 - 05.2010
- Canteen functions, Duty roasters, Leave sanctions, ADHOC duties.
Education
PG Certificate - Human Resources and Occupational Behavior
The University of Northampton
Northamptonshire, United Kingdom /2010 - 04.2012
Bachelor - Hotel Management
KLE's Nijalingappa College
Bangalore, Karnataka, India /2003 - 04.2007
AISSE & AISSCE - Computer Science, Maths, Chemistry, Physics & English
VSSC Central School
Skills
- Operations Management
- Fleet Supply
- Vendor Performance
- Fleet Operations
- Supplier Contract
- Performance Management
- Logistics Management
- Inventory Management
- Team Leadership
- Payroll
Languages
English
Fluent
Hindi
Native
Malayalam
Native
Urdu
Fluent
Tamil
Fluent
Affiliations
- Photography
- Sketching (Pen & Pencil)
References
References available upon request.
Timeline
Last-Mile Operations Manager
ADCOOP, Mair Group
03.2025 - 05.2025
Last-Mile Associate Manager
Carrefour Now, Majid Al Futtaim Hypermarkets LLC
12.2020 - 02.2025
Managing Partner
Faster Dev Q Delivery Services LLC
02.2019 - 10.2020
Fleet Manager
Quiqup Delivery LLC
10.2017 - 01.2019
Senior Rider Operations Associate
Deliveroo
05.2017 - 09.2017
Rider Operations Associate
Deliveroo
08.2016 - 04.2017
Customer Service Associate
Deliveroo
03.2016 - 07.2016
Senior Waiter
Karma Kafe
02.2015 - 12.2015
Customer Service Associate
Allianz Cornhill Information Services
03.2014 - 01.2015
Team Lead
The Co-operative Food
01.2011 - 05.2012
Canteen Supervisor
Vikram Sarabhai Space Centre
08.2008 - 05.2010
AISSE & AISSCE - Computer Science, Maths, Chemistry, Physics & English
VSSC Central School
PG Certificate - Human Resources and Occupational Behavior
The University of Northampton
/2010 - 04.2012
Bachelor - Hotel Management
KLE's Nijalingappa College
/2003 - 04.2007
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