Sudhir Sharma

• Recruited, interviewed more than 100 Candidates and hired 20 + employees and implemented mentoring program.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed and maintained relationships with customers and suppliers through account development

• Conducted site Audits
• Remotely Supported Customers and Field Service teams for technical solutions
• Assisted sales and sales support teams for technical discussions and competitive offer preparations
• Attended customer sites for resolving complex technical issues
• Conducted trainings for internal & external customers and new recruits
• Prepared locally developed PLC & Scada based upgrades for non portfolio products

Key Service Operations Areas:

Project Management-

• Leading Service Projects internationally as Site lead Engineer/Site Manager.
• Commissioning & handing over of Power plants on Shore and Marine installations with associated accessories and ensuring timely completion of projects with zero punch list issues

Technical Service Operations-

• Planning & effecting maintenance schedules of various equipment to increase the equipment up time/ equipment reliability; thereby accomplishing production targets.
• Executing cost saving and energy saving techniques/ measures and
  modifications to achieve substantial reduction in O&M expenditures and work within the budget.

Customer Service-

• Maintaining and cascading knowledge of latest products & service bulletins released from product companies to end customers.
• Relationship management with customers & ensuring their satisfaction with quality and service by maintaining minimum Turn-around-Time by making timely availability of preventive maintenance & spare parts.
• Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
• Imparting training to end-users as well as service engineers on Wartsila Power Stations/technical products in the pre/post implementation phase. Monitoring the post service activities like follow up with the customers, service reminders and
  handling customer grievances for superior customer service.

Sales Support-

• Undertaking analysis of customer plants for up gradation • and modification.
• Assisting the after sales for upgrades, modifications, operation improvements, latest maintenance concepts and marketing of new service products

• Head of Field service resources & Operations Team
• Dealing in service/spares/project/sales operations in allotted territory.
• Designated Key person for technical resolution & grievances for oil companies
  in Yemen for caterpillar i.e. Canadian Nexen, Total, Dove
• Met with customers to discuss service needs and offer available solutions.
• Hired, trained and supervised team of service staff members to meet business goals.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored inventory levels and placed orders to replenish stock.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established team priorities, maintained schedules and monitored performance.

Started working as Customer support engineer and in year 1999, promoted as Branch manager-Bhiwadi (Rajasthan)

• Head of service and Spares Operations
• Leading Field Service team of 15 Engineers for field service operations in the allotted Territory.
• Leading Spares Team of 5 PSSR (Product support & Sales representative) for Parts sale in the allotted territory.
• Increased company business in the territory by developing positive customer relations and innovating in sales strategies for selling the AMC's and Spares & Services Combines offers
• Organized & hosted many Customer Seminars in the territory
• Developed new customers and promoted new engines sale in the territory