Sudip Dhungana
Dubai
Summary
Dynamic hospitality professional with extensive experience at Atlantis The Royal, excelling in VIP guest handling and operations management. Proven track record in team leadership and complaint resolution, ensuring exceptional guest experiences. Adept at multitasking in high-pressure environments while maintaining brand standards and fostering customer relationships.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Bell Supervisor
Atlantis The Royal
Dubai
08.2022 - Current
- Client Experience & VIP Handling: Delivered personalized welcome experiences to high-profile guests, celebrities, and VIPs as first point of contact for luxury resort.
- Team Leadership & Standards: Supervise and train the team on strict hospitality standards, grooming, and communication protocols, ensuring the team reflects the brand's premium image.
- Coordination & Operations: Managed daily floor operations and coordinated with concierge and front office to ensure seamless guest movements.
- Problem Resolution: Handled guest inquiries and escalations promptly with a solution-focused mindset to enhance guest experience.
- Atlantis The Royal is one of Dubai's most ultra - luxury resorts requiring the highest standard of services
Guest Service Agent / Bellman
SLS Hotel & Residences
Dubai
01.2021 - 07.2022
- Maintained high grooming and behavioral standards as a face of the brand luxury lifestyle model.
- Customer Engagement: Provided guests with local information and recommendations, fostering connections through effective communication.
- Brand Representation: Maintained high grooming and behavioral standards as a face of the brand luxury lifestyle model.
Education
New Light Higher Secondary School
Butwal, NepalSkills
- VIP guest handling
- Guest experience management
- Customer relationship management
- Team coordination
- Staff training
- Guest logistics
- Problem solving
- Complaint resolution
- Resource allocation
- Multitasking
- Customer service
Languages
Nepali
First Language
English
Upper Intermediate
B2
Hindi
Elementary
A2
Timeline
Bell Supervisor
Atlantis The Royal
08.2022 - Current
Guest Service Agent / Bellman
SLS Hotel & Residences
01.2021 - 07.2022
New Light Higher Secondary School