Sudip Pradhan
Dubai
Summary
Accomplished professional with a focus on customer service excellence and effective team leadership. Proficient in mixology and managing inventory, leading to streamlined bar operations and delighted guests. Prepared to introduce new concepts and unwavering commitment to a Bartender role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
JA THE RESORTS
05.2024 - Current
- Recommended drinks to customers, boosting sales and encouraging repeat business.
- Maintained clean and organized bar to promote positive customer experiences.
- Handled cash transactions securely, minimizing risks associated with theft or fraud.
- Managed stock levels efficiently to prevent shortages during peak hours.
- Trained new staff members effectively, ensuring adherence to service standards.
- Followed food safety and hygiene requirements to ensure guest protection.
- Communicated clearly with kitchen staff for seamless food order coordination.
- Assisted in menu planning by offering innovative ideas based on popular preferences.
Bartender
HILTON GOA RESORT
04.2022 - 04.2024
- Recommended drinks tailored to customer preferences, driving sales growth.
- Executed secure cash transactions, significantly minimizing theft risks.
- Researched current trends to innovate cocktail recipes effectively.
- Addressed customer complaints promptly to sustain positive relations.
- Delivered exceptional service that resulted in repeat clientele.
- Verified customer identifications to ensure adherence to legal age requirements.
- Welcomed guests with engaging conversations, enhancing the atmosphere.
- Organized bar setup daily, ensuring cleanliness and proper inventory management.
Industrial trainee
THE PARK CHENNAI
08.2021 - 01.2022
- Maintained cleanliness of bar area through regular sweeping and mopping.
- Enhanced customer experience by recommending food pairings with beverages.
- Participated in weekly inventory checks to ensure accurate stock management.
- Handled cash transactions accurately, preventing discrepancies in daily totals.
- Ensured hygiene compliance through routine cleaning tasks.
- Delivered exceptional customer service, fostering repeat business.
- Utilized POS systems to process orders efficiently.
- Ordered and maintained accurate inventory of bar products to support high sales averages.
Education
Bachelor of Science - Hotel Management
Subhas Bose Institute of Hotel Management
Kolkata, India2022
Intermediate - Commerce
Egra Jahatulal High School
Egra, India2019
Metriculation - General Studies
Jerthan Gaya Prasad Vidya Pith
Jerthan, India2017
Skills
- Complaint resolution strategies
- Efficient beverage service
- Entertainment aptitude
- Hygiene compliance
- Bar equipment usage
- POS system proficiency
- Food safety knowledge
- Cash handling expertise
- Liquor selection and service
- Bar tools maintenance
- Customer service excellence
- Team leadership
- Inventory control and management
Languages
Hindi
Native
English
Advanced
C1
Certification
• Basic Food Safety Training
• Lead 1.1 Management Program from Hilton hotels
Timeline
Bartender
JA THE RESORTS
05.2024 - Current
Bartender
HILTON GOA RESORT
04.2022 - 04.2024
Industrial trainee
THE PARK CHENNAI
08.2021 - 01.2022
Intermediate - Commerce
Egra Jahatulal High School
Metriculation - General Studies
Jerthan Gaya Prasad Vidya Pith
Bachelor of Science - Hotel Management
Subhas Bose Institute of Hotel Management