SUDIPTA DEY
Dubai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
Work History
Administrative & HR Clerk
First Security Group LLC
01.2021 - Current
- Entered data into the system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and impact the organization more.
- Documented human resources records and maintained the confidentiality of sensitive personal information.
- Partnered with the management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits, research, and administrative reviews of programs and plans to support HR administration.
- Filed paperwork, sorted, and delivered mail, and maintained office organization.
- Conducted new hire orientation to verify completion of the appropriate paperwork, recording information on the human resources database.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues by company policies and procedures.
- Processed employee termination paperwork at the direction of supervisory staff.
- Answered and redirected incoming phone calls to the office.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Submitted reports on payroll activities.
- Calculated payroll deductions by accurately using MS Excel and software for processed payroll to meet preset requirements.
- Tracked employee vacation, sick, and unpaid Leave application,
- Dealing with the duty not resumed employee is to proceed with outside country cancellation and file closure.
Operation Coordinator
First Security Group LLC- Housekeeping Division
01.2020 - 01.2021
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Oversaw day-to-day operations of large teams across several sites.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Reconciled monthly operating budgets and shared information with senior management team.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Provided direction and guidance to internal teams in order to achieve targets.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Accommodation & Store In-Charge
First Security Group LLC- Housekeeping Division
01.2019 - 01.2020
- Reporting and Documentation: Prepare reports and maintain accurate records related to occupancy rates, financial performance, Employee feedback, and other relevant metrics. They may also be responsible for analyzing data and providing recommendations for operational improvements.
- Compliance and Regulations: stay updated with relevant laws, regulations, and industry standards related to accommodations. They must ensure compliance with company policy and federal regulations, including health and safety standards, fire safety regulations, and accessibility requirements.
- Crisis Management: In case of emergencies or unexpected situations, such as fire or security incidents, giving training to the assistance staff for implementing appropriate crisis management protocols, ensuring staff safety, and coordinating necessary actions.
- Maintenance and Facility Management: responsible for ensuring that the facilities are well-maintained, clean, and in good working condition. They may coordinate maintenance and repairs, manage contracts with vendors and suppliers, and ensure compliance with health and safety regulations.
- Responsible for overseeing the day-to-day operations of the store. This includes opening and closing the store, ensuring the availability of inventory and supplies, managing product displays, and ensuring the store is clean and organized.
- Managing the store's inventory involves monitoring stock levels, placing orders to replenish inventory, receiving and inspecting incoming shipments, and maintaining accurate records of inventory movements. The manager must ensure that the store has adequate stock to meet client/site demands while minimizing stock shortages and excess.
- Financial responsibilities, such as budgeting and cost control. This can include creating and managing the store's budget, monitoring expenses, analyzing financial reports, and identifying areas for cost savings or revenue growth.
Administrative Assistant
Infosys Pvt. Ltd.
05.2018 - 11.2018
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
Software Technician
Dutta Infotech Pvt. Ltd.
06.2017 - 07.2017
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
Education
Bachelor of Science - Computer Science
Mahamaya Technical University
Noida, Uttar Pradesh08.2017
High School Diploma -
M M Inter Collage
Kaushambai, Uttar Pradesh04.2014
Skills
- Administrative Coordination
- HR Project Management
- HR Consulting
- Administrative Ability
- HR and Payroll
- Administrative Updates
- Administrative Management Strategies
- HR Legal Compliance
- Coordination of Administrative Activities
- HR Information Systems
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Administrative & HR Clerk
First Security Group LLC
01.2021 - Current
Operation Coordinator
First Security Group LLC- Housekeeping Division
01.2020 - 01.2021
Accommodation & Store In-Charge
First Security Group LLC- Housekeeping Division
01.2019 - 01.2020
Administrative Assistant
Infosys Pvt. Ltd.
05.2018 - 11.2018
Software Technician
Dutta Infotech Pvt. Ltd.
06.2017 - 07.2017
Bachelor of Science - Computer Science
Mahamaya Technical University
High School Diploma -
M M Inter Collage
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