Sufian Sharif

• A guided tour with the tourist guests inside Expo.

• Call Center Agent at NWC (National Water Company) team handle inbound and outbound calls.
• Call Center Agent at (STC telecom) team handling inbound, outbound calls and telesales.
• Customer Service at Saudi Data & AI Authority (SDAIA) handling social media E-mail and chat.
• Documented customer interactions in internal database to maintain customer service history details.
• Supervisor at Jan 2021

(Training newly joined employees on customer service quality service and Key Performance Indicator (KPIs).

• Delivered campaigns to solidify new client opportunities and generate new business.
• Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Kept meticulous client notes and updated account information in company databases.
• Negotiated and closed long-term agreements with new clients in assigned territory.

• Insurance policy management (Addition/Claims/Upgrade).
• Met with customers to provide information about available products and policies.
• Finalized sales and collected necessary deposits.

• Analyzed key competitors to respond to competitive threats.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Supported sales and reporting accounts.