Sufyan Al Eideh
Abu Dhabi
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
9
9
Certification
Work History
Service Quality Manager
NOVA Systems Engineering
10.2022 - Current
- Responsible of leading and managing all government projects and Contacts under the company's service department
- Involved in preparation & updating of project related Plans & Strategies to ensure achieving the preplanned goals.
- Conduct and lead a monthly meeting with all the project's teams to check the status of each project's forecasting against the actuals.
- Manage & lead various support teams to ensure compliance to projects delivery schedules and other SLA parameters.
- Ensure the quality of the project's deliverables including services provided to our clients.
- Conduct periodic visits to all projects to ensure standardization of operations and qualitative service delivery.
- Function as point of contact for our strategic partners and government sectors to ensure that their requirements are met on time.
- Audit and approve projects correspondences and reports before submission to Clients.
- Function as point of contact for strategic partners & government sectors pertaining to collation of candidate data, participating in recruitment exhibition/ career fairs across the UAE.
- Perform un-planed visits to all sites to ensure quality of services provided to clients.
- Approve Work Schedules & work plans.
- Conduct periodic meetings with all stake holders to ensure all targets are met in a professional manner.
- Lead a team of project managers, engineers, supervisors and technicians to achieve all the milestones on time for each project.
- Monitor staff performance to control the customer service excellence & customer satisfaction in each project.
- Analyses projects financial date to focus on enhancing work processes & invoicing on time.
- Planning manpower for each project depending on workloads to ensure targets are met.
- Having a keen eye on budgets and budgetary changes and oversee budgeted cost and budgeted revenue to meet the current year budget goals.
- Supporting the Top Management's vision throughout enhancing the quality of services which reflects directly on the Company's reputation.
- Monitor performance of the Project's team members and render productivity enhancement feedback.
- Lead the Project's Team to ensure that the standards, procedures and operations are being executed efficiently and in line with the company's standards.
- Ensure seamless communication of information across all levels of the department.
Operation Manager
Al Dar Legal Consultancy
11.2020 - 09.2022
Medical Center Manager
Al Sharq Healthcare
10.2016 - 05.2019
Technical & Logistics Support Team Leader
Knowledge Point Educational Consultant
06.2010 - 12.2015
Office Manager
Emirates Advanced Investment Group
03.2007 - 05.2010
Office Administrator
Hyder Consulting Middle East Limited
02.2002 - 02.2005
Counselor & Student Relation Officer
Sprint Computer Institute
03.2001 - 12.2001
Education
MBA - Master of Business Administration (Operation Management)
2013
Bachelor - Bachelor of Education (Physical Education)
2001
Skills
- Interpersonal Skills
- Management Skills
- Leadership
- Problem-Solving
- Time Management
- Organizational Skills
- Multitasking
- Adaptability
- Collaboration Skills
- Negotiation
- Schedule Management
- Budget Administration
- Staff Development
- Innovation and Creativity
Affiliations
- Member of Emirates Society for Public Administration (ESPA)
Languages
Arabic
English
References
References available on request.
Certification
- Project Management (Attendance Certificate), International Institute for Planning & Administrative Development, 2020, 2020
- Certified Professional Purchasing Manager (CPPM), American Purchasing Society, USA (APS), 2017, 2017
- Certified Purchasing Professional (CPP), American Purchasing Society, USA (APS), 2017, 2017
- Certified International Sourcing Manager (CISM), International Purchasing and Supply Chain Management Institute, USA, 2017, 2017
- IC3 - DIGITAL LITERACY CERTIFICATION, CERTIPORT, A PEARSON VUE BUSINESS - USA, 2015, 2015
- MICROSOFT OFFICE SPECIALIST EXPERT, CERTIPORT, A PEARSON VUE BUSINESS - USA, 2015, 2015
- Certified International Supply Chain Manager (CISCM), International Purchasing and Supply Chain Management Institute, USA, 2014, 2014
- Certified International Supply Chain Professional (CISCP), International Purchasing and Supply Chain Management Institute, USA, 2014, 2014
Courses Workshops
- SUCCESSFUL LEADERSHIP COURSE - 2006
- WORKSHOP ON CUSTOMER SERVICE & TELEPHONE SKILLS - 2006
- MANAGEMENT OF SECRETARIAL WORKS COURSE - 2005
- PREPARE ADMINISTRATIVE REPORTS & CORRESPONDENCES COURSE - 2005
Personal Information
- Date of Birth: 07/12/76
- Gender: Male
- Nationality: JORDAN
- Marital Status: MARRIED
Timeline
Service Quality Manager - NOVA Systems Engineering
10.2022 - Current
Operation Manager - Al Dar Legal Consultancy
11.2020 - 09.2022
Medical Center Manager - Al Sharq Healthcare
10.2016 - 05.2019
Technical & Logistics Support Team Leader - Knowledge Point Educational Consultant
06.2010 - 12.2015
Office Manager - Emirates Advanced Investment Group
03.2007 - 05.2010
Office Administrator - Hyder Consulting Middle East Limited
02.2002 - 02.2005
Counselor & Student Relation Officer - Sprint Computer Institute
03.2001 - 12.2001
Shobhit University (School of Distance Education) - MBA, Master of Business Administration (Operation Management)
United Arab Emirates University - Bachelor, Bachelor of Education (Physical Education)