Suganya Ravichandran
Administrative Professional
Abu Dhabi
Summary
Administration & Admission Executive coordinating office operations, admissions support, and stakeholder communication across school and client-facing settings. Manages records, scheduling, and document control while keeping daily workflows organized and confidential. Supports smooth cross-functional coordination with international families, executives, and internal teams.
Overview
11
11
years of professional experience
Work History
Administration & Admission Executive
Samashti International School
09.2021 - 01.2026
- Managed 100+ admission inquiries weekly while maintaining organized follow-up and accurate contact records.
- Managed day-to-day office administration, maintaining smooth operations through document control, filing, and Microsoft Office support.
- Facilitated executive meetings, coordinated priorities, and tracked project updates to keep stakeholders aligned.
- Improved customer satisfaction by streamlining email and call correspondence and reducing response delays.
- Supported market analysis and business development activities by reviewing trends and competitive positioning.
- Interviewed, recruited, and trained onboarding candidates, while coordinating cross-functional work within budget and deadline constraints.
Admission Counselor- IB Curriculum
Manchester International School
11.2019 - 03.2021
- Managed 40+ prospective family inquiries per week, providing accurate guidance on IB programs, admission criteria, and enrollment steps.
- Advised prospective parents and students on suitable IB programs by matching educational needs to academic pathways.
- Explained curriculum structure, eligibility requirements, fee details, documentation, and admission processes clearly to international families.
- Served as the primary contact for international families, maintaining professional communication and consistent customer service throughout admissions.
- Coordinated admission documentation, calendar updates, and Microsoft Office records to keep family communications organized and current.
Senior Customer Service Advisor
Concentrix
06.2018 - 11.2019
- Supported Apple users across North America, Europe, Asia-Pacific, and other international regions with professional, brand-aligned service.
- Delivered complaint resolution and escalated-case support with diplomacy, professionalism, and clear email & call correspondence.
- Maintained service quality targets while managing difficult conversations and protecting customer experience.
- Led customer service initiatives focused on satisfaction and retention, reinforcing positive outcomes for one of the world's leading technology brands.
- Leveraged extensive product knowledge and Microsoft Office to deliver welcoming, high-quality support on every interaction.
Insurance Analyst
EOX Vantage
04.2016 - 02.2018
- Verified insurance documentation against client quality and compliance requirements before final submission.
- Coordinated with international clients and cross-functional teams to resolve documentation issues and move cases forward.
- Managed confidential client records, policy documents, and filing workflows with consistent attention to detail.
- Maintained service-level standards by completing accurate processing within required turnaround times.
Assistant- Planning and Production Maintenance
Padmaraj Gold Manufacturers
08.2014 - 10.2015
- Monitored production timelines and quality standards to keep output aligned with schedule requirements.
- Maintained organized records and workflow tracking to improve coordination across planning and maintenance tasks.
- Coordinated with multiple departments to keep production information aligned and support daily operations.
- Managed email and call correspondence related to planning updates, dispatch details, and schedule changes.
Education
Bachelor of Engineering - Computer Science
Anna University
Coimbatore01-2014
Skills
Office administration
Calendar management
Microsoft Office
Document control
Email & call correspondence
Admission coordination
Executive meeting coordination
Lead follow-up
Complaint resolution
Vendor coordination
PROFESSIONAL HIGHLIGHTS
- 10+ years of administration and customer service experience.
- Strong expertise in office administration and documentation.
- Excellent communication and stakeholder management skills.
- Skilled in Microsoft Office and CRM applications.
- Proven ability to coordinate multiple departments.
- Strong analytical and organizational skills.
- Immediate Joiner with UAE Sponsored Visa.
Timeline
Administration & Admission Executive
Samashti International School
09.2021 - 01.2026
Admission Counselor- IB Curriculum
Manchester International School
11.2019 - 03.2021
Senior Customer Service Advisor
Concentrix
06.2018 - 11.2019
Insurance Analyst
EOX Vantage
04.2016 - 02.2018
Assistant- Planning and Production Maintenance
Padmaraj Gold Manufacturers
08.2014 - 10.2015
Bachelor of Engineering - Computer Science
Anna University