SUHA TAYSEER KHAZAALEH
Branch Manager
Muscat
Summary
Results-driven Branch Manager with 10+ years of experience in retail (Carrefour) and healthcare clinic management (Dr. Suad Lutfi Clinic, Derma Care Clinic). Adept at business operations, team leadership, and process optimization with a strong ability to enhance efficiency and customer satisfaction. Recognized for analytical problem-solving, decision-making, and multitasking in fast-paced environments.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Branch Manager
Derma Care Clinic
11.2022 - Current
- Oversee daily clinic operations, ensuring compliance with healthcare regulations.
- Manage staff scheduling, recruitment, and training to optimize performance.
- Enhance patient experience by resolving concerns and streamlining processes.
- Implement ministry-mandated healthcare updates and maintain accurate records.
Branch Manager
Dr. Suad Lutfi Clinic
11.2017 - 11.2022
- Led facility operations, improving efficiency and patient care standards.
- Conducted staff training on new policies and procedures.
- Organized clinical records and ensured regulatory compliance.
- Addressed patient issues while maintaining clinic mission and values.
Business Cycle Supervisor
Carrefour Jordan
09.2013 - 11.2016
- Managed ordering processes and trained Business Cycle clerks.
- Conducted warehouse and sales floor audits for accuracy.
- Maintained documentation in line with corporate standards.
Customer Service Representative
Spinneys Jordan
11.2012 - 09.2013
- Assisted customers with product inquiries, orders, and returns.
- Provided detailed information on services to enhance satisfaction.
Education
Diploma - Graphic Design
Al-Balqa’a University
08.2009 - 01.2013
Skills
- Operations management expertise
- Inventory & Supply Chain Control
- Team Leadership & Training
- Customer Service Excellence
- Branch operations management
- Relationship building and management
Why Hire Me
- Proven leadership in retail and healthcare management.
- Strong problem-solving and decision-making skills.
- Expert in workflow optimization and team development.
- Exceptional communicator with a customer-centric approach.
Timeline
Branch Manager
Derma Care Clinic
11.2022 - Current
Branch Manager
Dr. Suad Lutfi Clinic
11.2017 - 11.2022
Business Cycle Supervisor
Carrefour Jordan
09.2013 - 11.2016
Customer Service Representative
Spinneys Jordan
11.2012 - 09.2013
Diploma - Graphic Design
Al-Balqa’a University
08.2009 - 01.2013
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