Suhail Ahmed Al-Zarouni
Sharjah,UAE
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction, customer experience and to secure a challenging position in a reputable organization to expand my learnings, knowledge, skills. Organised Teller with cash handling experience. Uses superior communication skills to inform customers about bank products and services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teller
Emirates Islamic bank
Dubai, UAE
12.2021 - Current
- Properly processed deposits, withdrawals and payments for average of [ 40 ] customers daily.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
- Balanced daily cash deposits and vault inventory with 100% accuracy rate.
- Assisted customers with compromised debit cards and issued new credentials.
- Identified and resolved financial discrepancies and escalated critical errors to management.
- Identified and mitigated potential fraud and transaction risks.
- Processed account deposits, withdrawals and updates to meet customer needs.
Office Supervisor
Tasheel Al Theqa
Dubai, UAE
05.2021 - 11.2021
- Generated reports and feedback for presentation to general manager.
- Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
- Maintained brand image by monitoring appearance, standards and performance of front office staff.
- Handled inventory control for front office and stationery supplies, reordering low stock items.
- Analysed, solved and corrected [System] issues in real-time, providing end-to-end problem resolution.
- Coordinated advanced help for complex transaction issues.
- Implemented customer follow up to uphold service standards.
Data Entry Clerk
Tasheel - Al Theqa
Dubai, UAE
02.2021 - 12.2021
- Data Entry Typing
- Verified data accuracy and validity through regular audits.
- Organised, sorted and verified input data against original documents.
- Trained junior staff on touch typing techniques to maintain quick completion times on projects.
- Entered up to 120 records per day, continually exceeding productivity targets.
Data Entry Clerk
Tasheel - Al khayel
Dubai, UAE
07.2020 - 01.2021
- Data Entry Typing
- Verified data accuracy and validity through regular audits.
- Organised, sorted and verified input data against original documents.
- Trained junior staff on touch typing techniques to maintain quick completion times on projects.
- Entered up to 120 records per day, continually exceeding productivity targets.
Education
High School graduate - Engineering
ADVETI
Dubai /2018 - /2020
Skills
- Bilingual
- MS Office
- Compliance, banking laws and regulations
- Math aptitude
- Rapid data entry skills
- Cash handling expertise
- Strong work ethic
Affiliations
British Council - 2015
Languages
Arabic
Native
English
Fluent
French
Advanced
Certification
- AML Foundation
- KYC Foundation
- FATCA & CRS
- UAE Banking Fraud Awareness & Prevention
- CPR: Handling Customer Complaints
Timeline
Teller
Emirates Islamic bank
12.2021 - Current
Office Supervisor
Tasheel Al Theqa
05.2021 - 11.2021
Data Entry Clerk
Tasheel - Al Theqa
02.2021 - 12.2021
Data Entry Clerk
Tasheel - Al khayel
07.2020 - 01.2021
High School graduate - Engineering
ADVETI
/2018 - /2020
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