Irina Strelkova

• Implement operational budgets, monitor costs, approve expenditures, and drive profitability, ensuring service quality.
• Manage and resolve DHA complaints in alignment with regulatory standards, ensuring timely responses and full compliance.
• Designed pricing strategies for new services based on comprehensive benchmarking, cost analysis, and value proposition assessment.
• Negotiate and revise service agreements with corporate partners to reflect updated pricing, expanded service lines, and compliance requirements.

• Collaborated with finance and operations teams to structure contract terms that supported profitability and service quality.

• Oversee daily operational performance across staffing, scheduling, and service delivery of the organization.
• Launch diversified clinical care packages, including doctor-on-call, IV drips, lab collection, and GP/nurses (Russian, French& Spanish speakers) to cater to diverse patient demographics and drive service adoption.
• Lead the implementation of Standard Operating Procedures (SOPs), finance policies, CAF/Discount policies, NABIDH onboarding, and DHA inspection readiness.
• Serve as the escalation point for complaints and conflict resolution, strengthening client satisfaction and retention. Conducted benchmarking studies for new services, analyzing competitor offerings and pricing models to develop competitive and market-aligned price structures.
• Performed service and pricing benchmarking to support the launch of new care packages and enhancements to existing packages.

• Achieved the highest revenue in the clinic's history by driving expansion and optimizing operational efficiency.
• Managed clinic-wide expansions (9 specialties’), coordinating stakeholders, vendors, medical equipment installation, and regulatory inspections (DHA/Civil Defence).
• Led end-to-end operational launch of 5 new 0 PD clinics (Arabian Ranches, JVC, Arjan, Reemram, Sport City), assuming full responsibility for footfall, revenue, and budget.
• Implemented innovative wellness programs (IV therapy, laser, aesthetic treatments) and spearheaded marketing initiatives to drive program visibility and adoption.
• Amplified brand presence and community engagement via targeted health check-up events and awareness campaigns.
• Ensured 100% compliance with DHA policies by spearheading clinical and non-clinical incident reporting protocols.
• Oversaw cost management, material consumption, inventory control, ordering processes, and branching updates.
• Supported financial and operational targets by fostering a positive culture and providing clear strategic guidance

• Maximize revenue through clinical workflow optimization and improved operational efficiency.
• Oversaw all core operations, including scheduling of appointments, inventory management, equipment maintenance, and the implementation of clinic software (EHR), ensuring strict adherence to policies and procedures.
• Promoted the organization’s mission and vision by strengthening community relations through health check-up drives and elevating the patient experience with a rigorous service excellence framework.

• Directed clinic/ day surgery center launch with 12 specialties, (17,000sq. ft) securing MOH, Civil Defence, and FANR approvals while managing recruitment, policy development, and medical equipment installation.
• Coordinated all pre-opening logistics with stakeholders and suppliers, ensuring on-time project delivery and a seamless operational handover.

• Directed comprehensive service operations, including staff scheduling, performance reporting, and daily contractor coordination to ensure all activities met timeline, quality, and budget metrics.
• Enhanced operational quality and JCI preparedness by analyzing patient feedback, identifying inefficiencies, and implementing workflow improvements that reduced costs and improved service delivery.
• Contributed to institutional service standards by assisting in the development of a formal customer service policy.
• Implementing a Net Promoter Score (NPS) system in the clinic's CRM to measure and enhance patient satisfaction

• Directed comprehensive service operations, including staff scheduling, performance reporting,
• Oversee daily front-desk operations, ensuring smooth patient check-in and check-out processes.
• Maintain accurate records, registrations, and billing information entered by reception staff.
• Prepare reports on reception activity, patient volumes, and staff performance for management review.

• Delivered exceptional guest service in line with Jumeirah Group's luxury hospitality standards, ensuring memorable and personalized guest experiences.
• Managed VIP arrivals and special occasions, ensuring personalized attention and flawless service delivery.
• Handled guest inquiries, requests, and complaints with professionalism and efficiency, ensuring timely resolution and high satisfaction levels.