Outdoor Activities
Suhail Kanagat
Dubai,DU
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in any setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Event Industry standards and market trends. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
4
4
Languages
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Director of Operations
Powerhouse Parties And Event Mangement
Dubai, UAE, DU
02.2018 - Current
- Produced regular Performance review and Business Financial reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Boosted team productivity through enhanced adaptivity and streamlining of operations tasks.
- Achieved substantial results by using market expertise and business knowledge to make proactive decisions.
- Organized and optimized daily operations of 50 crew in multiple locations with consistent on-time delivery.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
- Delegated assignments based on Operations plans, project needs and knowledge of individual team members.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10% - 15%.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed 50 team members across 5 departments, resulting in approximate $300,000 increase in annual revenue.
- Cultivated and strengthened lasting client relationships using clear communication and product or service knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Promoted positive customer experience through day-to-day supervision and management of production facility.
- Improved productivity while reducing staffing and operational costs by 30%.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and rolled out new policies designed to bolster productivity and reduce overall operations costs.
- Generated and developed leads, using marketing technique, networking and system to acquire new clients.
- Trained, coached and mentored staff to support smooth adoption of new Health & safety program.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Designed modern employee recognition program which boosted productivity and improved morale.
Operational Manager
Powerhouse Parties
Dubai
02.2016 - 01.2018
- Event Management, Dubai, Evaluated upcoming program plans to forecast expected resource needs.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and management team with related direct reports.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Implemented policies and standard operating procedures for continuous improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
- Oversaw day-to-day operations, including supervising 40-person team across multiple sites.
- Managed and allocated staff and material resources to meet production goals.
- Communicate with technical team to assess scope in more detail and find solutions to retain quality while minimizing cost.
- Creating detailed financial reports on concept once creative team provides their inputs.
- Work closely with technical and creative director to maintain overall look and feel of concept as close as possible.
Operations Manager
SLS Production
Dubai, Dubai
02.2015 - 01.2016
- Event Management, Dubai, Evaluated upcoming program plans to forecast expected resource needs.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and management team with related direct reports.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Implemented policies and standard operating procedures for continuous improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
- Oversaw day-to-day operations, including supervising 40-person team across multiple sites.
- Managed and allocated staff and material resources to meet production goals.
- Communicate with technical team to assess scope in more detail and find solutions to retain quality while minimizing cost.
- Creating detailed financial reports on concept once creative team provides their inputs.
- Work closely with technical and creative director to maintain overall look and feel of concept as close as possible.
Project Manager
Powerhouse Parties And Event Management
Dubai, UAE
02.2013 - 01.2015
- Developing, implementing and managing events.
- Responsible for revenue generation and encouraging repeat business.
- Organizing conferences, gala dinners, staff parties, wedding decoration and product launches.
- Managing artists and coordinating their schedule.
- Maintaining calendar of events for effective long term business planning and management.
- Working closely with décor department to provide very best themes for clients.
- Supervising & co-ordinate activities of personnel, subcontractors & vendors.
- Conceptualizing and implementation of custom design multi- media shows and entertainment.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Modified and directed project plans to meet organizational needs.
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
- Managed all phases of $50,000 project from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict time frames and budget constraints by solving complex problems and working closely with senior leaders.
- Provided management for 20 + internal personnel, contractors and vendors.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
Event Coordinator
Powerhouse Parties And Event Management
Dubai, UAE
12.2011 - 01.2013
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Supervised onsite team including caterers, audio-visual technicians, and facility management team.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated schedules and timelines for all events.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Event Coordinator
Event U ALL
Bangalore, KARNATAKA
08.2011 - 12.2011
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Hotel Operational Trainee
ITC Gardenia
, Karnataka
12.2010 - 07.2011
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Bus Person
Salty Dogs Restaurant
Hilton Head Island, South Carolina
01.2008 - 12.2008
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Food & Beverage Trainee
Marriott's Vacation Club
Hilton Head Island, South Carolina
05.2008 - 09.2008
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Cooked batches of food according to standard recipes.
- Taking care of market place area.
- Service of Food and Beverages.
- Handling cash and banking.
- Attending to guest problems and requests.
- Keeping work area clean and ready for shift.
Education
Bachelor of Science - Hospitality Administration And Management
Indian Institute of Hotel Maanagement
06.2007 - 05.2010
Certificate course in Front Office & Housekeeping Management - undefined
Gujarat
Institute of Hotel Management
Skills
Technical project planning
undefinedInterests
Hiking
Adventure sports
Cycling
Swimming
Accomplishments
Please find Below a list of a few of my clients I have worked intensely with over the past 10 years.
- AIBA :-Arab Indo Bollywood Awards (Technical Production & Decor production)
- Relaunch of Al Sahara Desert Resort (Technical Production)
- GPCA:- Annual Conferences (Technical Production & Decor Production)
- Microfocus:- Annual Conference (Technical Manager)
- SAP:- Annual Conferences (Conference Manager)
- HP:- CIO summit (Technical Head of Production)
- Accenture:- Stand and Exhibitions (Head of Decor Production)
- Lacoste:- Fashion Show (Technical Director)
- Coke:- Gala Dinner, Annual Gala Dinner (Project Manager-Technicals/Decor/Entertainment)
- Sanofi:-Product Launch, Conference (Technical Director)
- Pfizer:-Product Launch, Annual Conferences (Project Manager-Technicals/Decor/Entertainment)
- IDC CIO summit (Technical Head for the event)
- AMWAY:- Gala Dinner (Technical Director, Production & Entertainment Head)
Timeline
Director of Operations
Powerhouse Parties And Event Mangement
02.2018 - Current
Operational Manager
Powerhouse Parties
02.2016 - 01.2018
Operations Manager
SLS Production
02.2015 - 01.2016
Project Manager
Powerhouse Parties And Event Management
02.2013 - 01.2015
Event Coordinator
Powerhouse Parties And Event Management
12.2011 - 01.2013
Event Coordinator
Event U ALL
08.2011 - 12.2011
Hotel Operational Trainee
ITC Gardenia
12.2010 - 07.2011
Food & Beverage Trainee
Marriott's Vacation Club
05.2008 - 09.2008
Bus Person
Salty Dogs Restaurant
01.2008 - 12.2008
Bachelor of Science - Hospitality Administration And Management
Indian Institute of Hotel Maanagement
06.2007 - 05.2010
Certificate course in Front Office & Housekeeping Management - undefined
Gujarat
Institute of Hotel Management
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