Suhail Kochumon
Dubai,UAE
Summary
Possesses a Bachelor's Degree in Computer Science with 10 years of experience as an IT Engineer, in roles ranging from desktop support to help-desk and server support. Expertise in utilizing technical knowledge to provide support and troubleshooting techniques to clients consistently recognized for providing an exceptional level of customer service and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Engineer
HCT, Dubai Men's College(Deputed From IDC)
Dubai
06.2019 - Current
- Ensure availability and performance of systems and related computing equipment and infrastructures for all users, following college procedures and policies
- Supports and troubleshoots the computing infrastructure on a daily basis
- Liaises with the Central Services on systems and network-related issues and performs first-level troubleshooting
- Support Central Services projects of new technology upgrades, upgrade of existing infrastructure, and the installation and upgrading of software systems and applications as and when needed
- Maintains a professional awareness of the current best practices in the field of IT
- Consult with end users to determine hardware, software, or system issues, diagnose and resolve issues in a timely, effective, and efficient manner, respond to IT service requests and incidents in the Helpdesk
- Provide technology support to students and resolve IT-related issues, provide student orientation, and best effort to support BYOD devices
- Support in telephony systems
- Administer MPS (Managed Print Service), ensure vendor maintenance and stock availability
- Provide AV and Technology support for high-profile meetings and events
- Maintain IT assets and consumables and ensure proper disposal
- Support lab officer to resolve hardware and software issues in computer labs and assist in the installation
IT Helpdesk / Support
Khalifa University(Deputed From Jumbo Electronics)
Dubai, UAE
06.2015 - 05.2019
- Support Windows, Linux, and Macintosh desktops and servers
- Provide primary level technical support to end users, assist with system updates and monitoring patch management, spyware removal and testing, configure software
- Manages Access Control System, Digital Signage
- Assist in the upgrade of IT Infrastructure (Call Manager, Domain Controller, Video Conference Devices)
- Manage Helpdesk Software System, execute tasks, maintain CMDB and knowledge base
- Prepare labs and install software for each semester
- Implement new projects, prepare manual and document for the process, and record in CMDB
- Provide IT facility for programs hosted by Khalifa University (GPC, KPC, Emirates Skills, Najah, Student Admissions, ADEC Exams, Board Meetings, Conferences, Seminars)
- A trained person for Virtual Classroom, Vidyo, Polycom, and Tandberg devices
- Assist with IT purchases, follow up renewal of IT contracts, coordinate vendors for project implementation and maintenance
IT support engineer
DU (Deputed From Jumbo Electronics)
Dubai
03.2014 - 05.2015
- Ensure that all tickets are responded to efficiently on time
- Manning the IT help desk and providing instant solutions to IT issues
- installing and configuring computer hardware, software, systems, networks, printers and scanners
- setting up accounts for staff, ensuring that they know how to log in
- investigating, diagnosing, and solving computer software and hardware faults
- Creating and maintaining an accurate database of all IT Asset
Network Support Assistant
SMARTSOFT
Kerala, India
07.2011 - 06.2013
- Design, Implementation, Configuration, and Administration of LAN / WAN Networks
- Design, Implementation, andConfiguration of systems/servers in Windows 2003/2008 LAN environment
Education
Bachelor of Science - Computer Science
Bharathiyar University
India2010
Certification
- CCNA Routing and Switching
- MCITP- Enterprise administrator
- Windows Server 2008
- Active Directory configuration
- Infrastructure Configuration
- Enterprise administrator
- Network Infrastructure Configuration
Timeline
IT Support Engineer
HCT, Dubai Men's College(Deputed From IDC)
06.2019 - Current
IT Helpdesk / Support
Khalifa University(Deputed From Jumbo Electronics)
06.2015 - 05.2019
IT support engineer
DU (Deputed From Jumbo Electronics)
03.2014 - 05.2015
Network Support Assistant
SMARTSOFT
07.2011 - 06.2013
Bachelor of Science - Computer Science
Bharathiyar University
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