Suhail Mohammad
Summary
- As an Emirati Public Relations and Advertising graduate, I have a passion for all things media, especially within the UAE.
- Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
TENANT RELATION MANAGER
Al Futtaim Group - Malls
04.2023 - Current
- Currently, I am responsible for tenant complaints, OCR comparison reports,YOY results, MOM outcomes, etc
- In addition to the responsibilities listed above, I also contribute to tenant assistance, working closely with internal divisions to improve relationships with tenants and attract new ones.
- The role involves overseeing mall operations, facilitating communication between internal departments and retailers, and ensuring timely handling of various tasks such as incident reports, financial matters, marketing initiatives, leasing inquiries, lease administration, customer complaints, and retail delivery coordination.
- Retailer Support: Responsible for advising, suggesting, and upgrading retail locations to improve appearance and performance.
- Managed retailer relations to uphold mall standards.
Conducted sales analysis and ensured accurate reporting in YARDI. - Oversaw operational procedures and compliance documentation.
- Maintained visual merchandising standards and promoted retailer participation in mall programs.
CUSTOMER SERVICE SUPERVISOR
Al Futtaim Group - Malls
11.2019 - 04.2023
- I have joined Customer service department as a supervisor and contributed majorly to the department by managing team members, handling customer and tenant complaints, maintaining/enhancing our customer experience standards along with weekly/monthly management reports
- Part of my daily tasks is to work closely with the marketing team by assisting and supervising their campaigns/events to reach their objectives along with achieving the customer service yearly Dubai
- Festival City Mall Gift Card sales and increasing the mall overall footfall
- Currently I am managing Dubai Festival City Mall's Valet parking by managing, supervising and working on enhancing the customer experience by providing exclusive offers to the VVIP & VIP Valet parking guests
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Created customer support strategies to increase customer retention
- Led regular customer service meetings to review progress identify challenges and provide feedback
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Kept high average of performance evaluations.
- In charge of the department - 2022 Q4 to 2023 Q1
RECEPTIONIST
AlFuttaim Group - Malls
07.2017 - 10.2019
- At Dubai Festival City mall, where I am responsible for coordinating responses to members of the public that hailed from all corners of the globe
- My job role involves me facilitating multiple requests on a daily basis and coordinating with team members from various departments
- In Q1 of 2018 , I won the Najm Award for best employee, testament to my dedication towards the organization and my desire for going over and above in my line of work
- Self-motivated, with a strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Gained extensive knowledge in data entry, analysis and reporting.
EVENTS COORDINATOR
Your Service Production Company
01.2014 - 01.2017
- As a fresh graduate, I took on a hands-on role as an events coordinator for At Your Service Production, which had me as a key member of the organizational team for many different blockbuster movies, advertisements, and niche video projects filmed in the UAE
- My responsibilities were highly extensive, and involved me securing venues, personally contacting guests, and closely collaborating with suppliers from various different fields
- In addition to this I was tasked with taking care of various issues on the day of the event, supervising the wider location, and evaluating the event after completion with my team.
Education
Bachelor of Media - Public Relations & Advertising – Radio &Television
Ajman University of Science And Technology
Ajman, United Arab Emirates06.2013
Skills
- Organizational skills
- Quick problem solving
- The ability to work under
- Pressure
- Networking
- Teamwork
- Professional Skills
- ADOBE Photoshop - App
- Microsoft Office Suite
- Final Cut - App
- Customer experience
- Management
- Guest services management
- Staff Management
- Tenant relations management
- Time Management
- Customer Relationship Management (CRM)
CERTIFICATE
- NAJEM AWARDE Q1 2018.
- 360 Service E-Modules.
- TA Masterclass for Hiring Managers.
- Values- Respect in Action.
- Values- Integrity in Action.
- Values- Excellence in Action.
- Values- Collaboration in Action story.
- Career Growth and IDP.
- APPRECIATION - In appreciation of your exceptional contribution throughout your tenure at Dubai Festival City Mall.
- International Centre of security & Safety - Completed the training course in First Aid CPR/AED.
- Completed the integrated management system awareness training (Based on the requirements of ISO 9001:2015 , ISO 14001:2025 , ISO 45001:2018).
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Persian
Intermediate (B1)
Urdu
Beginner (A1)
Timeline
TENANT RELATION MANAGER
Al Futtaim Group - Malls
04.2023 - Current
CUSTOMER SERVICE SUPERVISOR
Al Futtaim Group - Malls
11.2019 - 04.2023
RECEPTIONIST
AlFuttaim Group - Malls
07.2017 - 10.2019
EVENTS COORDINATOR
Your Service Production Company
01.2014 - 01.2017
Bachelor of Media - Public Relations & Advertising – Radio &Television
Ajman University of Science And Technology
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