SUHAIL MOHAMMAD ALKHOORI
Dubai
Summary
Results-oriented Information Technology Management graduate with experience at Roads and Transport Authority. Progressed from System Operator to Depot Supervisor, enhancing leadership and operational management capabilities. Strong foundation in Cybersecurity, Artificial Intelligence, Software Development, Networking, and Data Science, with hands-on experience in developing cloud-based web applications using AWS services.
Overview
9
9
years of professional experience
Work History
Depot Supervisor
Roads and Transport Authority
Dubai
01.2020 - Current
- Supervised daily depot operations, coordinated workforce, and ensured effective service delivery
- Lead teams, resolve operational challenges, and maintain service continuity
- Ensure compliance with operational, safety, and performance standards
- Prepared operational reports and identified opportunities for process improvements
- Transitioned to Al Quoz Depot to enhance operational readiness for Expo 2020 Dubai
System Operator, Operations Control Center (OCC)
Roads and Transport Authority
Dubai
08.2017 - 01.2020
- Monitored and controlled transportation operations using real-time control systems to ensure seamless service delivery
- Coordinated incident response activities and liaised with field teams to resolve issues promptly
- Contributed to reliable and efficient transportation services across the network
- Maintained operational records and performance logs to support regulatory compliance and operational transparency
Education
Bachelor of Science - Information Technology Management
American University in the Emirates
Skills
- Operational Management
- Service Delivery
- Team Coordination
- Incident Management
- Performance Monitoring
- Process Improvement
- Resource Allocation
- Database Management
- SQL
- MySQL
- Cybersecurity
- Networking
- JavaScript
- HTML/CSS
- VS Code
- GitHub
- Report Generation
- Microsoft Office
- Excel
- Excel
Languages
Arabic
English
Custom
Customer Review Website, Individual Project, Designed and developed a web-based customer review platform from concept to deployment, Integrated Amazon RDS to securely store, manage, and retrieve customer review data, Developed responsive user interfaces and database-driven functionality, Applied software development, database design, testing, debugging, and troubleshooting practices, Demonstrated independent project management, analytical thinking, and technical problem-solving skills
Timeline
Depot Supervisor
Roads and Transport Authority
01.2020 - Current
System Operator, Operations Control Center (OCC)
Roads and Transport Authority
08.2017 - 01.2020
Bachelor of Science - Information Technology Management
American University in the Emirates