Summary
Overview
Work History
Education
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Suhail Mohammed

Dubai

Summary

Highly stimulated and enthusiastic individual with 4+ years of experience in E-Commerce, Research and Procurement migration environment in the service industry. A team-player who is recognized for being an exceptional Business Enabler.

Overview

10
10
years of professional experience
1
1
Certification

Work History

E-Commerce Executive(Customer Retention Executive)

Danube Home
Dubai
06.2024 - Current
  • Processing sales orders and transactions manually for customers.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Resolve any customer service issues related to purchases made through the website and in-store.
  • Daily tracking customer orders, returns, refunds.
  • Generated weekly reports summarizing sales performance metrics.
  • Analyzed customer buying patterns, identified trends and recommended changes in product offerings and pricing structure.
  • Receive and Promptly Respond to Customer Queries through Whatsapp, Tawk and also through email communication.
  • Also try to call all the Customers who have cancelled the orders, get to know the reasons and try to fix and convert the orders into sales giving good numbers to the online team.
  • Managing Retention orders while trying to convince Customer to purchase the order due to change of mind Customer.
  • Streamlined order processing and returns system to enhance customer service and operational efficiency.
  • Professionally make manual orders from amazon, Noon, Carrefour, Sharaf DG and other marketplaces like Flitit.
  • Make sure that all the orders are flowing properly through auto posting. If there are payment link issues, sending payment links to the Customer through Payfort.
  • Support sales team members to drive growth and development.
  • Identified opportunities for cross-selling additional services or products based on individual customer preferences.
  • Communicate regularly with customers via email, phone, and social media channels.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Purchases Representative

Amit International Group
Dubai
04.2019 - 03.2024
  • Manage the Local purchase of the products and services for the company.
  • Monitored supplier performance to ensure timely delivery of goods and services.
  • Adhered to corporate purchasing guidelines when selecting suppliers or making purchases.
  • Negotiate contracts with suppliers for purchasing supplies at competitive prices.
  • Coordinate shipping schedules for incoming orders according to customer requirements.
  • Reviewed invoices and checked that they comply with purchase order specifications before payment was made.
  • Manage office stocks, place orders when necessary, preparing regular reports e.g., expenses and office budgets updating.
  • To serve as liaison in negotiations between the company and suppliers.
  • Processed vendor payments in a timely manner according to established procedures.
  • Communicated regularly with vendors regarding quality issues or supply chain disruptions.
  • Analyzed market trends to determine the best time to buy goods or services.
  • Managed vendor accounts by monitoring credit limits and payment terms.
  • Conducting research on potential product vendors and services and comparing price and quality.
  • Updating all records of purchased products and performing cost analysis.
  • Assess vendors, negotiate new deals, and renegotiate expired contracts.
  • Optimize workflow by maintaining inventory at operational levels using Facts ERP.
  • Perform requests for quotations, compare quotations and initiate purchase orders.
  • Track the complete supply chain via warehouses and agents until final delivery.
  • Monitor consumption of supplies.
  • Manage redeliveries for items returned.
  • Manage supplier contacts, contracts, and supplier performance assessments.
  • Attend purchasing related audit

Research Assistant

The British University In Dubai
Dubai
09.2014 - 01.2017
  • To analyze the current state of available financing options for energy saving project in UAE.
  • Recognize the mutual interest in the field of research, training and marketing development.
  • To analyze a wide range of local and international projects, with a focus on financing aspect.
  • To identify potential energy-savings financing strategies that can be implemented in the UAE.
  • Examining several case studies of energy saving plans that have been proposed, implemented if failed to materialize in the UAE.
  • Conducted primary and secondary research to identify relevant information for project development.

Education

Bachelor of Commerce - Commerce

Osmania University
Hyderabad, India
06-2013

MBA - Management

New York Institute of Technology
Abu Dhabi

Affiliations

  • Travelling
  • Social activities
  • Sports

Accomplishments

  • Covid Worker

Certification

  • U.A.E Driving license

Languages

English
First Language
Urdu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Arabic
Beginner
A1

Timeline

E-Commerce Executive(Customer Retention Executive)

Danube Home
06.2024 - Current

Purchases Representative

Amit International Group
04.2019 - 03.2024

Research Assistant

The British University In Dubai
09.2014 - 01.2017

Bachelor of Commerce - Commerce

Osmania University

MBA - Management

New York Institute of Technology
  • U.A.E Driving license

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Suhail Mohammed