Minimised customer complaints by verifying procured items met required quality standards.
Adjusted inventory levels to keep obsolescence and cost low.
Worked with department heads to determine requirements for procurement activities.
Monitored supply chain activities to validate quality of goods procured.
Respond to technical support requests from clients through email, phone and chat.
Arranging teams/supervisor for each technical requests from client
Coordinating with team/supervisor regarding the issue and solution to the client
Receive and check daily field reports, Job Reports, Customers forms and other Job related documentation
Providing quote to customer based on job reports , if needed
Repair Plus LLC
Dubai, UAE
Procurement manager / Technical coordinator
03.2017 - 05.2021
Job overview
To ensure continuity of services to the client properties and facilities.
Assisting operations manager for the strategic, tactical and operational implementation of the maintenance strategy, to achieve the contract specifications, responsibilities and associated processes.
Control technical procurement process for the facilities to ensure competitiveness and compliance with specifications
Review price quotes for procurement of parts and services
Coordinating with suppliers to ensure the material delivery as per required specification and quality
Reviewing quarterly PPMP schedule
Provide operational support and guidance to staffs
Monitoring the stock inventory
To interface & Manage FM engineers/Supervisors/Technicians on daily basis in order to ensure all schedule and corrective and reactive tasks are executed with allocated time frame.
Making quotation as per the report submitted by team after assessment.
Dream Concept Building Maintenance LLC
Dubai, UAE
Operations manager
04.2015 - 02.2017
Job overview
Coordinating and managing MEP Section as well as Civil Section
Manage and direct employees team
Assist in developing or updating the standard operating procedure for the business
Addressing customer issues and complaints
Assist in employee appraisals, promotions, compensation and termination
Provide operational support and guidance to staffs
Monitor and control expense according to allotted budget
Assist in interviewing, selection and training
Conduct performance review and give feedback to employees
Conduct regular meetings with team to discuss about the issues, concerns and updates
Education
GOVT COLLEGE OF ENGINEERING, KANNUR
KANNUR
Bachelor of Technology from ELECTRICAL AND ELECTRONICS ENGINEERING