SUHAIL PUZHANGARAILLAM
Dubai,UAE
Summary
Accomplished professional with extensive expertise in logistics coordination and operational excellence. Demonstrates proficiency in Crew Management System (CMS) and ensuring optimal operational efficiency. Adept at cross-functional leadership, vendor relationship management, and customer relationship management. Proven track record in employee training and strong communication skills, driving superior performance and operational success. Proven ability to implement innovative solutions and foster culture of continuous improvement.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Operations Executive - Marine Service
Inchcape Shipping Service LLC
04.2016 - 03.2025
- Handling crew desk daily operations
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Arranging and coordinating all services for client KSA visa appointment requirements
- Coordinating with Vessel Operators & Boarding team to provide smooth operations as per client requirements
- Achieved customer satisfaction through delivery of superior service standards.
- Built strong relationships with stakeholders for mutual benefit and long-term partnerships.
- Assisted in project management activities; ensured timely completion of tasks assigned to the operations team.
- Fostered a positive working environment, enhancing overall team morale and motivation.
- Coordinated staff schedules, ensuring smooth day-to-day running of operations.
- Monitored team performance, providing constructive feedback when necessary.
- Trained new team members, ensuring consistent performance standards.
Sales & Marketing Executive
Decograph Advertising Company
Dubai
09.2013 - 10.2015
Front office supervisor
Holiday Inn Downtown Dubai
Dubai
04.2010 - 07.2013
Facilities Supervisor and Assignment Assistant-Operation
Avon Facilities Management Service
Bangalore
07.2009 - 01.2010
Education
MBA - Business Administration
CALICUT UNIVERSITY
Calicut 01.2008 - 01.2010
Bachelor of Hotel Management - Front Office
Bangalore University
Bangalore 06.2004 - 03.2008
Skills
- Crew Management System (CMS)
- MS Office
- Experience with scheduling software
- Logistics coordination expertise
- Customer relationship management
- Cross-functional leadership
- Vendor relationship management
- Operational excellence
- Employee training
- Strong communication
- Operational efficiency
Languages
English
Advanced
Malayalam
Native
Hindi
Advanced
Arabic
Elementary
Tamil
Advanced
Affiliations
- Cricket, Riding, Hiking, Singing, Reading.
References
References available upon request.
Timeline
Sr. Operations Executive - Marine Service
Inchcape Shipping Service LLC
04.2016 - 03.2025
Sales & Marketing Executive
Decograph Advertising Company
09.2013 - 10.2015
Front office supervisor
Holiday Inn Downtown Dubai
04.2010 - 07.2013
Facilities Supervisor and Assignment Assistant-Operation
Avon Facilities Management Service
07.2009 - 01.2010
MBA - Business Administration
CALICUT UNIVERSITY
01.2008 - 01.2010
Bachelor of Hotel Management - Front Office
Bangalore University
06.2004 - 03.2008
Similar Profiles
DHINAKARAN DDHINAKARAN D
MARINE SUPPLY CHAIN EXECUTIVE at INCHCAPE SHIPPING SERVICEMARINE SUPPLY CHAIN EXECUTIVE at INCHCAPE SHIPPING SERVICE
Benjamin MoserBenjamin Moser
Operations Representative, CLS (Crew Logistics Specialist) at Inchcape Shipping ServiceOperations Representative, CLS (Crew Logistics Specialist) at Inchcape Shipping Service
Kristopher TrumbauerKristopher Trumbauer
Vessel Agent at Inchcape Shipping ServicesVessel Agent at Inchcape Shipping Services